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Lady Zephyranna, I have answered you regarding the issue here: https://plarium.com/forum/en/comment/topic_1563557/

Have a great day🙂

this is the 2nd time this has happened.    A month ago I bought 18M&250M gold (268M total), and only got 240M.    they investigated, and said they did not see any problem.   Just now, I bought 3M&240M gold, and only got the 240M.    I'm guessing they have no way to see what I ordered, and just assume their checkout is correct.

Hi pygmyowl, please stick to the Support Team regarding the issue, our specialists will provide you with the detailed information on it🙏

Since we are talking about the "bank" and it's errors, I have a question. Has Plarium raised the fees a huge amount, or have they just bungled and put in US dollar amounts, for AUD dollar amounts?

and, of course, 1 whole day and NO response, NO answer from moderator or anyone else. At Least, Plarium is CONSISTENT

TBH I wouldn't hold one's breath waiting for any reply from Plarium admins DISUNITY.

They all seem missing for quite a while, there was a time when Forum was completely flooded by spam bots and there was nothing done for weeks. It's either Plarium cut their personnel and eliminated those responsible to maintain "customers relations", or they just don't care about communication anymore as long as players continue to throw money to satisfy ever increasing appetites of Plarium. 

yes, we knew it was near the end when all the bank offers became "locked in" to the same thing every day, with almost no chamges. apparently Plarium either thinks this game is "self supporting" or insn't worth amy effort anymore, and. i must say, i think I am agreeing.