28 май 2021, 12:4628.05.21
Please contact our support team regarding the situation. You can do so via the "Ask a question" button after following this link:
https://support-portal.plarium.com/en/throne-web/faq
Our colleagues will surely assist you 👍
See if support can send an e-mail to the address listed on the account. If you give them the k and coords, they should be able to dig out your player id for them to send to the e-mail address.
Maybe you'll get the "Can you hear me now?" msg, and have a path to follow.
There should be no privacy issues in that.