I sent a complaint on my gold getting zeroed out.  The Plarium Team answered that I bought 1112 VIP points and 500 "other" items from the Item Store which emptied my gold. 

I made no such purchases.  A player is not even able to purchase 1112 VIP points as they come in even numbers of 100s.  And these would not equal 1.7M in gold no matter what. 

How am I supposed to get someone to look into this deeper and find the bug that zeroed my gold out?  The Team does not seem to be in any hurry to answer my reply email spelling out what I saw happen to my account and has responded that there are no bugs and the system is operating normally.