Hello,

     I am quite frustrated at this point.  My original in-game issue is not being able to equip/unequip my hero's equipment.  I've reloaded the game as well to no avail.

     So I saw the "support" button and read through the FAQ's with nothing referring to this problem.

     I then decided to "Create a Ticket" only to be asked for a "Game ID" that is numerical.  NO WHERE in my "Gamer's Profile" can I find this information.

     So in order to submit a ticket for "support" I need to ask "support" how to find this Game ID number which is obviously a problem since... yup you guessed it I can't even talk to support yet without the freaking ID. 

     Yes I am a paying player so this isn't some ungrateful rant from a F2P player.  I am quite concerned about how non-user friendly this process seems to be and am just about to call it quits on this game and anything associated with "Plarium".

      I will give it a couple of days to see, but not holding my breath.

UPDATE:

OK... I just submitted this forum post and it had a "user" # underneath my name which I used as my "Gamer's ID" (I hope it is) for the support ticket.  Not convinced it is but here's to hoping.