lamia said:

Anyone else having problems?2 bought ,but undelivered.

Dear lamia,

We want to help you. Please send a screenshot of the receipt to me in PM. Also, specify please your game ID that you can find in the game in "Menu" then "About the game". 

The payment receipt should include the following information:

• The date of purchasing the bank offer.
• The name of the application in which you purchased the Offer.
• The amount of payment.

You can find the payment receipt in your e-mail or you can look through your Purchase history by completing the steps given in the link below:

1. For Google Play https://support.google.com/googleplay/answer/2850369?hl=en

2. For App Store https://support.apple.com/en-gb/HT204088

For getting more detailed information, we recommend you to follow the specified link from your PC.

We process each request individually and will start investigation of your request as soon as we receive requested information.

Looking forward to your reply and thank you in advance.

Hello, Lords!

Clarify please your situation in more detail to me in PM.

Waiting for your messages!

ME too  me too...

Whatever it is is NOT fixed.

Paid for a Sub, and nothing.

Got receipt tho!!

So emailed support.. got a confirmation message, and that is it!!

Two days an NO followup :-(

Really not going to help the war I wanted to use it for at the time :-(

So, I'll try the Admin as above....

draoi said:

Same Deal:Just tried buying 9.99 pack with all the grants,it does not show in port or res ,but only in my res.This is a game error,not a one time glitch.all other packs seem to work fine.

Can you post screenshots please? Both of where you see it and where you expect to see it?

And of the offer, if you can still see it. (Price doesn't matter, only what's in it - need the screenshot.)

Your message is confusing - you say "it does not show in port or res", then (it shows) "in my res". Not following.

I purchased the 2M Gold 30 Day Sub

Got the 2M after purchase.

Got PayPal receipt.

After 24 Hours, There is no CLAIM button. I was unable to use the gold in the war at the time, and subsequently finished 3rd :-(

I certainly wasn't going to try and buy another lot.

MOST FRUSTRATING is the lack of response... an automated allocation of a job number from support. 1564544 Nothing since.

NO response from the administrator Roger Montgomery above.

Guess nobody working on weekends ??

I purchased the 2M Gold 30 Day Sub

Got the 2M after purchase.

Got PayPal receipt.

After 24 Hours, There is no CLAIM button. I was unable to use the gold in the war at the time, and subsequently finished 3rd :-(

I certainly wasn't going to try and buy another lot.

MOST FRUSTRATING is the lack of response... an automated allocation of a job number from support. 1564544 Nothing since.

NO response from the administrator Roger Montgomery above.

Guess nobody working on weekends ??

Administrator Roger investigated the payments in dispute.

Although Plarium does not provide detailed transaction information to the players,

they do have access to the transactions.

We have "agreed to disagree'' It was late, maybe I clicked on the wrong package.

Administrator Roger did a great job. He had access to and was able to relay the appropriate information.

maybee wrong here but dont find better

You can buy as many packs as are available. After purchasing one you can return to the store and buy another.

Often, for example, the same pack is (again) available a 2nd time - however, at such diminished contents as to not be worthwhile.

Check, though, for similar packs that still have the greater content. e.g. Often there is more than 1 gold, rss, silver, and/or boost packs available. Having purchased 1 you will find a lower valued equivalent in its place, but the other similar one is still available with the same contents as it had before this purchase.

For example, there is often a gold pack with ~80M gp and a similar pack with ~56M gp plus boosts. Together they average out to ~70M gp per pack. You will have to decide if there is sufficient value in either to be worth it to you to purchase.

Some advice:

- be careful. Take a screen shot of your pack beforehand. It will make it easier to spot the diminished offers afterwards.

- plan your purchases, buy as many as you can in one go - the day after purchase all packs will diminish in value. You cannot buy 1 pack today and a different pack tomorrow with the same content level as yesterday.

- the higher your palace level, the higher the contents in each pack, and packs at US$19.99 have more contents per $ than others.