JanelSmiles said:

I have an old game town on my phone I want to delete and start a new town. No matter what I do, I can't get rid of the old town. I have deleted the games cache, the game data, uninstalled it and reinstalled - it still goes back to the old town.

Can someone tell me how to do this please? 

Hello, JANELSMILES!

Please note you can start a new game on another device. Then synchronize your game account with Google Play, Game Center or Facebook and restore it on any device to continue playing the game there. You can find more information about the synchronization by following the link below:

http://support-portal.plarium.com/en/throne/faq/account-linking/linking

If such method doesn’t suit you, we can take necessary steps to replay the game from the start on your device. In this case, we need the following information to proceed with your request:

1. Specify the ID number of the account that is opened on your device after reinstalling the application. You can find the ID number by going to the game Menu, ‘About the game’ section.
2. Send us receipts of purchases made on this account. You can find the purchase history by following the steps described here:

-Google Play: https://support.google.com/googleplay/answer/2850369

-iTunes: https://support.apple.com/en-us/HT204088

      3. Specify the device model you started the game from and the approximate registration date of your game account.

This information will help us to make sure that this account belongs to you.

Please note that this process is irreversible, that’s why after completing your request the access to your game account will be blocked and cannot be returned. Please confirm your request.

We are waiting for your reply. Thank you in advance.