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Cannot log in on my castle

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21 окт. 2025, 01:5221.10.25
08.06.15
7

Cannot log in on my castle

I had not logged out for a few years. I did so after confirming  it was connected to my email. my password did not worn when  I tried to login. I reset it twice and have still been unable to access my castle.

my castle name has disappeared from this forum.

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21
Комментарии
17
Комментарии
25 окт. 2025, 21:3825.10.25
04.03.17
5

hello

i noticed if you switch wifi to regular phone connection it may get disordered.

+ the iphone is still confused abour this game 

DariaCommunity Manager
28 окт. 2025, 13:2528.10.25
31.10.22
1008
Baker

hello

i noticed if you switch wifi to regular phone connection it may get disordered.

+ the iphone is still confused abour this game 

Greetings, Lord! Indeed, switching between different internet networks may resolve the issue with game performance 🙏🏻

1 нояб. 2025, 07:0601.11.25
04.03.17
5

I am stuck again cant login 

MicAdmin
2 нояб. 2025, 21:3202.11.25
22.02.19
1634
Baker

I am stuck again cant login 

Hello , i advice you to Deactivate the wi fi and connect with mobile data.

3 нояб. 2025, 15:5103.11.25
3 нояб. 2025, 15:52(отредактировано)
13.03.17
1

Good afternoon, help please, I can't log in to the game. It loads up to the point of "opening the throne room doors" and then freezes, followed by an error:  

p.s. I play from a computer, and I have the same problem with my smartphone when using both WIFI and mobile data. 

i


MicAdmin
4 нояб. 2025, 09:2604.11.25
5 нояб. 2025, 15:51(отредактировано)
22.02.19
1634

Hello Vadim , if you scroll and read some comments up , you can see that i adviced  to deactivate wi fi and connect with mobile data...

In your case , from pc- you could to use a VPN  or you can use your phone (mobile data) like a hotspot.

I wish you a good day ! 

8 нояб. 2025, 21:3208.11.25
08.01.16
1

I'm here on my dad's behave! He accidentally logged out of his castle and can't remember the email he used! Is there any way to recover his castle?

2 дек. 2025, 09:545 дней
11.01.23
4

Game of Thrones loads 99% and then won't load. Reinstalling the game and the launchpad doesn't help. I tried running it on a different PC, with the same result. However, I can play Stormfall: Age of War just fine (same game, same internet connection). I haven't received any emails confirming my technical support request has been accepted. Can anyone help me resolve this issue?

AnnabelleModerator
3 дек. 2025, 02:495 дней
25.11.16
296

We are not the Forum or Support for Game of Thrones.

3 дек. 2025, 14:044 дня
11.01.23
4

 I haven't received any emails confirming my technical support request has been accepted. Can anyone help me resolve this issue?

AnnabelleModerator
4 дек. 2025, 05:154 дня
4 дек. 2025, 05:16(отредактировано)
25.11.16
296

If you have a ticket number from Stormfall: Rise of Balur we may be able to help you. Otherwise I suggest you login using VPN on your computer. 

4 дек. 2025, 07:134 дня
11.01.23
4

The problem is that they don't create a ticket. The request isn't registered.

AnnabelleModerator
5 дек. 2025, 21:382 дня
25.11.16
296

Have you tried logging in using VPN on your computer or turning the wifi off on your phone?

7 дек. 2025, 07:4813 часов
11.01.23
4

Thank you for your participation. I have submitted my request using the form you provided. 

I play using a VPN. The European server works fine. The Russian server has been down for over 10 days (it loads to 99% and then doesn't load). The clan says they banned me.

I created the account. I haven't shared the account keys with anyone. I've been playing for almost three years without breaking a single rule.

I received an email notification from Plarium about the login change, but I haven't received any notifications about my requests being accepted.

We see that some kind of error occurred.

Help restore access to my account.