Thanks a lot for the infos <3

Good afternoon, how can I contact technical support regarding an account being blocked?

wow, ok, I just bought a new battlepass and got it to level 6 then noticed that it is only running for 1 day!!

my resources from the March battle pass we paid out today !!!    Now i will be unable to use those resources to fill my April battle pass troop queues..

What is going on 

⚠️ UPD: A technical error occurred today, March 31, leading to the launch of an additional 24-hour March Battle Pass. Upon its completion, a new April Battle Pass will be held tomorrow.

We apologize for the inconvenience and understand that this can cause some frustration. Those who purchased the 24-hour March Battle Pass today can contact our support team via this link and use the refund option

We hope for your understanding and wish you a great game!

hello Daria, that link you posted above for a refund only takes you to the support portal - there is no refund option at this portal. now that I have purchased the battlepass and applied the weekly mareth quests which I had completed but not used - to get the battlepass to level 6. a straight refund for the cost of the battlepass will not give me back those levels I got to by applying weekly mareth quests, and as these have now been used I can't use them again so I will be well behind on completing levels.

Hy, you can ask those things for refund at the payment issue category

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Hi - I've submitted 2 tickets, waiting on my refund. Any news on this??? 

-> use the refund option.

That's what I did. Does this mean that the Battle Pass now has to be bought again?

I paid via PayPal yesterday. How long does the refund take? So far, support hasn't even confirmed the receipt.

Who repaires the fact that I unlocked the Battle Pass up to and including level 4 yesterday?

31.03.2025 придбав бойовий пропуск

01.04.2025 бачу що бойовий пропуск не активний, придбав ще раз 

поверніть 5 баксів

те посилання котре вище вказали не вирішує проблему

 на цьому порталі немає можливості відшкодування 

Пларіум не змінний 11 років, одне й те саме....

I agree Mary, I progressed to level 4 yesterday.... Now all is gone...

Applied for the Refund as outlined above. 

The response I got didn't even address the Refund! 

It advised the issue is being fixed and compensation will be forthcoming. Serioussly??

Where is the promised April 1st Compensation?

Why wasn't it made clear on the oiriginal update about the March B.Pass that the new B.Pass was only for 24 Hours?

If it was only for 24 Hours WHY did it have a FULL 30 Days of Rewards?

I have lost Soulstones for the B.Pass StoneHeart Unit Training Que which has now dissappeared and currently am unable to claim the Premium B.Pass Rewards.

This is so Unprofessional on Plariums Part. Why can't you give a direct answer?

Will you Refund the money I Paid for nothing but frustration? 

Yes or No?

I should also note that the exchange rate where I live equates to $14.00 for the Battle Pass, therefore I am not willing to outlay more money unless I know I will get my original payment refunded along with the compensation that has been offered.

It seems by the comments by others above that all Plarium has done is create a cloud of confusion and frsustration for everyone by sidestepping any meaningful answers!