Here is a link to support They should be able to help you

https://social-support.plarium.com/hc/en-us/requests/new?ticket_form_id=168205&fbclid=IwAR0rWnxKHZXxrhNSqGsDh5tWogavQUynr71DjYNrXsDMhOFcMi43vv6tGvc

hi wesley, tks foe your response. i will try the link first thing in the morning.

Hello My Lord, i hope that you checked that you are on the right server and platform where you play your castle lvl 139...  just saying , maybe you switched the server without noticed that or you clicked on the game from the other platform ( are 2 platforms : plarium com and the migrants from facebook, the game with the ''f '' logo )

I wish you a good game and a good day !

mic999, tks for reply. im on the right server. tangone