To Plarium:

I get that the world has changed and many people aren't at an actual job-site.

That being said, an internet gaming company should definitely have people working remotely.

Why then, has ticket 1695464 gone unanswered for two weeks?

And a subsequent ticket, 1723096 also has gone unanswered or acknowledged for a week?

To recap:  The price I was charged for a couple of in-game packages was more than the stated cost.  

Assuming I can get an actual person to correct this, I expect a refund of the difference or some sort of in-game compensation.