Nemo said:

Apparently not everyone! However  point was  - Customer is looking for help & receives a copy and paste reply then comes to forum to just see his post getting locked.  Not cool!

it is agaianst forum rules to take screenshoots from support team letters.

My opinion is that it was nt essential to block it.

Keep in mind that since it is a rule we have to respect it regardless of my or your opinion,

I guess that the rule could be more flexible  but anyway :)

Y ou can ask other moderator to open the thread. You can always talk to Lord Oberon if you think a moderator didn't act correctly

Y ou can ask other moderator to open the thread. You can always talk to Lord Oberon if you think a moderator didn't act correctly

guys the topic should nt close ,oracle did what rules says ,but if i was moderator i would nt close it since the guy came here to talk us share his opinion in a good way and we need that kind of communication it was a strong topic

anyway he followed the rules thats was his opinion but in fact moderators should support that kind of communication,

either way i am not gonna blame oracle because of this and i dont understand that kind of talking marcel ,you need to relax