My Lord sorry for the inconvenience. Please bear in mind that the amount of points you gain are based on the amount of money that  is spend, after all transaction are processed, and the economy is taken into account at that time. The Uero-$ exchange rate have changed, and these might have been taken into consideration from last week offers, previous offers were not taking the current  $-Uero exchange rate. 

You will still pay the same ammount though. 

Well, I'm not a big coiner but I got a decent offer and I took it.

https://prnt.sc/fdlbul

One of the new features is the Bonus Program and looking at the offer I should get 1050. But this is what I got:

https://prnt.sc/fcjo8t

So 931, a good 10% less then I should. I contacted support and the answer I got stunned me a bit. The reason was that if you pay in Euro's you'll get less points then when you should pay with Dollars.

I get it that coiners have way to much advantages then non coiners (not really liking it but well that is the way it is) but this is just strange, weird, deceitful and even a bit racist, comming from Europe you'll get less then when you live in America. Thanks to the exchange rate the number of Dollars is higher when you pay it but the value is still the same so I expect the same.

Anyone else finds this a bit "strange"? Can anyone find it in the fine print that they do this and maybe why?

I get that exchange rates changes and if at the moment of purchase the valeu of the amount in euro's was less then the fixed dollar amount by all means award less points for the bonus program.

But don't make an offer with an FIXED amount of points and when the customor pays the asking price of Plarium then Plarium should NOT change it!! That is in fact illegal and it is called FRAUD!

Plarium has 3 options:

1, fix their payment method so that it is always at the current exchange rate

2, mention in the offer that those points vary depending on the payment method

3, or just give what you sell

Trentos said:

The exchange rates are something we have to deal with as BioHazard and Oracle point out. 

But I have to agree with Lord Sculptor as far as Bonus Points goes. He paid the same amount in Plarium's chosen currency, so shouldn't he get the same points? I don't see why the number of bonus points should also be calculated at that exchange rate? Or am I missing something?

At the moment I am still trying to get a proper official explanation from support. But we must bare in mind that the producer too have a right to change the rates at which the product is sold at. And as we have seen Plarium have all right in these case to change the price. We where in fact, technically ripping off plarium, by buying products at a lower price than what is due. 

Lords, let me clarify this situation. 

Sculptor said:

Eugenia Misura said:

Lords, let me clarify this situation. 

Yes, it's true that in the Offer you see the number of points for payment in USD. However, when you go to the Bank and choose the currency you're going to use, the appropriate number of points in displayed there and you're aware of this new number. Please, be attentive. 

Please be attentive to TELL THAT IN ADVANCE and not when u chose an offer you change it afterwards without any warning in advance.

As Plarium you would be wise to change this asap!

What the Law Says About Fraud

Laws against fraud vary from state to state, and can be criminal or civil in nature. Criminal fraud requires criminal intent on the part of the perpetrator, and is punishable by fines or imprisonment. Civil fraud, on the other hand, applies more broadly to circumstances where bad-faith is usually involved, and where the penalties are meant to punish the perpetrator and put the victim back in the same position before the fraud took place.

While the exact wording of fraud charges varies among state and federal laws. the essential elements needed to prove a fraud claim in general include: (1) a misrepresentation of a material fact; (2) by a person or entity who knows or believes it to be false; (3) to a person or entity who justifiably relies on the misrepresentation; and (4) actual injury or loss resulting from his or her reliance.

Most states require that each element be proven with "particularity" -- meaning that each and every element must be separately proven for a fraud charge to stand.

Every point of those 4 is allready proven.

Not really, it did technically show you the correct value after you'd selected which currency to use.  So you couldn't prove point 2, because once they knew what currency you were going to pay with they did show you the correct amount of points you would receive.  It's not their fault you weren't paying attention to the point value every step of the way. 

Please be attentive to TELL THAT IN ADVANCE and not when u chose an offer you change it afterwards without any warning in advance.

As Plarium you would be wise to change this asap!

What the Law Says About Fraud

Laws against fraud vary from state to state, and can be criminal or civil in nature. Criminal fraud requires criminal intent on the part of the perpetrator, and is punishable by fines or imprisonment. Civil fraud, on the other hand, applies more broadly to circumstances where bad-faith is usually involved, and where the penalties are meant to punish the perpetrator and put the victim back in the same position before the fraud took place.

While the exact wording of fraud charges varies among state and federal laws. the essential elements needed to prove a fraud claim in general include: (1) a misrepresentation of a material fact; (2) by a person or entity who knows or believes it to be false; (3) to a person or entity who justifiably relies on the misrepresentation; and (4) actual injury or loss resulting from his or her reliance.

Most states require that each element be proven with "particularity" -- meaning that each and every element must be separately proven for a fraud charge to stand.

Every point of those 4 is allready proven.

Sculptor said:

You probably left something out, they are all lying, cheating and stealing bunch of greedy corporate misfits at plarium. So there is a lot of things you could write down here.

But I'll get banned now probably. Because when we do things they don't like that is the way they do it. But they think they don't need to answer to the players. A god complex they call that. Well I won't pay these criminals anymore.

Users don't get banned for feedback. Although constructive feedback is a lot more preferred compared to negative nonconstructive feedback. We value all forms of feedback. 

Moderators are not here to ban users, but their primary concern is to promote activity in the forum, and banning users is not going to promote activity. 

You're also entitled to your opinion, and every single opinion is valued, and forwarded to developers and management. 

The only players that are banned, are those who don't follow forum rules, even after being warned about their action. Spammers, are given infinite ban without notification. Players that slide out of line are normally given hrs to 31 days ban. But these can be withdrawn by Oberon provided that they show willingness to change. 

So feel free to provide, constructive positive feedback. in these manner

I hate X, because of Y. 

Sculptor said:

You probably left something out, they are all lying, cheating and stealing bunch of greedy corporate misfits at plarium. So there is a lot of things you could write down here.

But I'll get banned now probably. Because when we do things they don't like that is the way they do it. But they think they don't need to answer to the players. A god complex they call that. Well I won't pay these criminals anymore.

Users don't get banned for feedback. Although constructive feedback is a lot more preferred compared to negative nonconstructive feedback. We value all forms of feedback. 

Moderators are not here to ban users, but their primary concern is to promote activity in the forum, and banning users is not going to promote activity. 

Sculptor said:

roadstar Pitbull said:

Eugenia Misura said:

roadstar Pitbull said:

Eugenia Misura said:

Lords, let me clarify this situation. 

Yes, it's true that in the Offer you see the number of points for payment in USD. However, when you go to the Bank and choose the currency you're going to use, the appropriate number of points in displayed there and you're aware of this new number. Please, be attentive. 

The 'fine print' comes to life....

Please buy more to verify this.....

You don't have to buy an Offer in oder to find out its cost. If you go to the Bank and after the currency conversion Offer became less attractive, you can change your mind. 

I made my choice a long time ago, after issue with an offer i tried to buy. I will never give Plarium a chance to try to get my monies again.

"Fine print", "disclosures on separate pages", "keep trying until you see something you want to spend money on", "you can win sapphires", "but you do not need to play tournements to enjoy the game", "but the game is 'balanced'"... did I leave anything out??? Maybe I could be a mod or CM..... NOT.

You probably left something out, they are all lying, cheating and stealing bunch of greedy corporate misfits at plarium. So there is a lot of things you could write down here.

But I'll get banned now probably. Because when we do things they don't like that is the way they do it. But they think they don't need to answer to the players. A god complex they call that. Well I won't pay these criminals anymore.

Complaints will not be tolerated.  Off to the gulags with you!!! (jk)

Eugenia Misura said:

Lords, let me clarify this situation. 

Yes, it's true that in the Offer you see the number of points for payment in USD. However, when you go to the Bank and choose the currency you're going to use, the appropriate number of points in displayed there and you're aware of this new number. Please, be attentive. 

Please be attentive to TELL THAT IN ADVANCE and not when u chose an offer you change it afterwards without any warning in advance.

As Plarium you would be wise to change this asap!

What the Law Says About Fraud

Laws against fraud vary from state to state, and can be criminal or civil in nature. Criminal fraud requires criminal intent on the part of the perpetrator, and is punishable by fines or imprisonment. Civil fraud, on the other hand, applies more broadly to circumstances where bad-faith is usually involved, and where the penalties are meant to punish the perpetrator and put the victim back in the same position before the fraud took place.

While the exact wording of fraud charges varies among state and federal laws. the essential elements needed to prove a fraud claim in general include: (1) a misrepresentation of a material fact; (2) by a person or entity who knows or believes it to be false; (3) to a person or entity who justifiably relies on the misrepresentation; and (4) actual injury or loss resulting from his or her reliance.

Most states require that each element be proven with "particularity" -- meaning that each and every element must be separately proven for a fraud charge to stand.

I get that exchange rates changes and if at the moment of purchase the valeu of the amount in euro's was less then the fixed dollar amount by all means award less points for the bonus program.

But don't make an offer with an FIXED amount of points and when the customor pays the asking price of Plarium then Plarium should NOT change it!! That is in fact illegal and it is called FRAUD!

Plarium has 3 options:

1, fix their payment method so that it is always at the current exchange rate

2, mention in the offer that those points vary depending on the payment method

3, or just give what you sell

In my case (and probably a lot more cases) Plarium should correct their mistake and award the right amount to all the players affected. And then change their ways of doing business.

The exchange rates are something we have to deal with as BioHazard and Oracle point out. 

But I have to agree with Lord Sculptor as far as Bonus Points goes. He paid the same amount in Plarium's chosen currency, so shouldn't he get the same points? I don't see why the number of bonus points should also be calculated at that exchange rate? Or am I missing something?

Trentos said:

While not necessarily a bug, it is a problem to some extent. We have players from all over the world, and certain governments prefer to hold their currencies low for trade reasons. For example, I'm Australian, and therefore pay more for anything I purchase via Plarium. My dollar is worth less so I naturally receive less points in the bonus program. 

Am I being screwed over by Plarium? I don't think so. It really comes down to exchange rates. Would I prefer if another currency was used for purchaces? 100%. Some kind of Keynesian IDR. But things are what they are, and the US dollar is essentially the international currency. So I suck it up and pay that little bit more than others.

Exchange rates are monsters. I will prefer to buy in vietnamese-dong, that way I will feel like a millionaire every time I make a purchase. Last time I checked witha VPN it was like 

 9.9$ purchase for  224794,35 Vietnam Dongs.

While not necessarily a bug, it is a problem to some extent. We have players from all over the world, and certain governments prefer to hold their currencies low for trade reasons. For example, I'm Australian, and therefore pay more for anything I purchase via Plarium. My dollar is worth less so I naturally receive less points in the bonus program. 

Solidarius said:

thats pretty ****** up dude... I think they should give you what the offer said... so my question is if I paid in British pounds would I get more since its worth more than the dollar?

Yes I believe you would get more if paying in a more valuable currency.  But it's plarium, so who knows. 

Sculptor said:

And next time you'll get 10% less dragons and saphires to?? That's just insane.

The offer is clearly 1050 and that is what I payed for exchangerate or not. This is just one big scam.

Hello, Lord Sculptor! This situation needs to be investigated. Please contact our Support team at https://plariumsupport.zendesk.com/hc/en-us/requests/new and send all information so we can check this. Thanks!

And next time you'll get 10% less dragons and saphires to?? That's just insane.

The offer is clearly 1050 and that is what I payed for exchangerate or not. This is just one big scam.