Sir Tiger The claw said:

not able to post a ticket to support. when I copy and paste my game ID I get a error report saying it is not a valid ID

Please go to the upper right and select the Guide or Question mark. 

http://prntscr.com/f58pit

The go to the bottom right of that screen and copy the number starting with pp. 

http://prntscr.com/f58ptl

That along with selecting your game and server should allow you to submit a ticket to Support at https://plariumsupport.zendesk.com/hc/en-us/requests/new