the server appeared for few minutes only

no it was not playable neither accessible 

The server is live 

Hi,

I am unable to access the new server ... error message of "could not complete this action" and clearing cache/cookies did not resolve it ... anyone else having this problem ?

Thunder said:

Hi,

I am unable to access the new server ... error message of "could not complete this action" and clearing cache/cookies did not resolve it ... anyone else having this problem ?

Thanks!

yes thank you for the report

ok ... please keep us updated .. thank you :)

What can be done for those that don't have access to the original email used to log in? My nephew used an email that was provided to him through college, he no longer has access to it. 

Malcolm said:

What can be done for those that don't have access to the original email used to log in? My nephew used an email that was provided to him through college, he no longer has access to it. 

Thank you for any help you can provide.

I would recommend sending a ticket to support with your problem and justification.

https://plariumsupport.zendesk.com/hc/en-us/requests/new

brunsonthomas said:

Malcolm said:

What can be done for those that don't have access to the original email used to log in? My nephew used an email that was provided to him through college, he no longer has access to it. 

Thank you for any help you can provide.

I would recommend sending a ticket to support with your problem and justification.

https://plariumsupport.zendesk.com/hc/en-us/requests/new

That link requires one to have their castle coordinates. 

Malcolm said:

brunsonthomas said:

Malcolm said:

What can be done for those that don't have access to the original email used to log in? My nephew used an email that was provided to him through college, he no longer has access to it. 

Thank you for any help you can provide.

I would recommend sending a ticket to support with your problem and justification.

https://plariumsupport.zendesk.com/hc/en-us/requests/new

That link requires one to have their castle coordinates. 

You should be able to skip that and still submit the form. If not PM me and I will try to find you a solution.

brunsonthomas said:

Malcolm said:

brunsonthomas said:

Malcolm said:

What can be done for those that don't have access to the original email used to log in? My nephew used an email that was provided to him through college, he no longer has access to it. 

Thank you for any help you can provide.

I would recommend sending a ticket to support with your problem and justification.

https://plariumsupport.zendesk.com/hc/en-us/requests/new

That link requires one to have their castle coordinates. 

You should be able to skip that and still submit the form. If not PM me and I will try to find you a solution.

I just used my info. Thank you very much for the quick replies too. I'll wait and see how they respond. Thanks again fro the help.