Lady Michelle

for purchases u have to send a ticket to support. they can check ur account and see what happens and fix it. we here in the forum cant do anything of this.

please raise a ticket following this link

hope u can solve ur issue

michelle_n_katey said:

thank You Lord Juglar

you are welcome my Lady

hope u can solve it soon

I purchased a package that gives me items for 14 days.   Today is day 2 and when I try to claim my prizes for today I get a message that there is a problem with the server and to refresh or reload my page.  I have done this multiple times to no avail can someone please help.

Barrett Southworth said:

I'm having the same problem for day 2.  I don't see a way to raise a ticket with the link that was provided.

Please try this link to support http://support.plarium.com/enstormfall/Tickets/Submit/Step1/48

Sorry, I am trying to get an update.

Barrett Southworth said:

It's just redirecting me to the Stormfall FAQ page with no apparent way to submit a ticket.

https://plariumsupport.zendesk.com/hc/en-us/requests/new

Sorry, this is the new link.

Thanks, the last link did send me the page to put in a ticket. I've had the same problem with the collecting the day 2.

https://plariumsupport.zendesk.com/hc/en-us/requests/new

Michelle, & anyone else seeing an error message for this 14 day package...

You are seeing the error because you are trying to claim that days reward from the package too soon. It goes on a SPECIFIC 24 hour clock. So, say you collected yesterdays reward at 11:13pm CST....you will then not be able to collect today's reward until at LEAST 11:13pm CST or after. As I said, it goes on a down to the minute, specific 24 hour clock, so if you are seeing the error message, it is because 24 hours has not passed since you last claimed the previous days reward. I had the same issue until I figured it out.

Hope this helps clear things up.