Hi! A player from the research you shared receives his rewards on BGs, right? So basically the mechanism works. If a player suspects that there is a bug or mistake, he can contact Support Team and ask them to check his BG logs to make sure the system works correctly.

Please be aware that Plarium shares no information about the BG algorithm, and the way the rewards are given to players. The actual BG mechanics may differ from your expectations, but it doesn't mean that the system is not working properly.

I sent a ticket in a while ago

Response was 

My investment was out of sync with reward system

BG is tested thoroughly by QA, we exclude the possibility of any irregularities and break downs in their functioning. Thus this matter is not attributable to the categories of issues which are considered by our specialists. Go see the forums.

No help, nowhere, no way

thefray said:

I sent a ticket in a while ago

Response was 

My investment was out of sync with reward system

BG is tested thoroughly by QA, we exclude the possibility of any irregularities and break downs in their functioning. Thus this matter is not attributable to the categories of issues which are considered by our specialists. Go see the forums.

No help, nowhere, no way

so basicaly "our shit is broken, we don't know how to fix it, go cry on the forums" :p

Just wanted to say thank you to DJMoody for all the hard work and time he has spent testing the BG's and making the post on the forums about all this. showing and proving the fact.

There are a lot of us out here that understand BG's and have done a lot of testing ourselfs but to see a very detailed log stretched out over months gives us a very clear picture of whats really going on.

Shame on you plarium. you should have left the BG's alone when they were working just fine.

I wish they would show DJMoody a little more respect since he is doing a great service to us all.

Thank you.

Alonya

Im not sure you understand, There has been a big change in the pays across many leagues and many very experienced BG players.

It doesnt matter that yous have not changed the algorithm in any way, Something has gone wrong or some glitch has appeared as a result of something else.

DJ has provided a very detailed set of records that shows something happened, Im not the sharpest knife in the draw and even i can see a drastic change.

And by the way i WONT play BG since the major change in the BG months ago, SO i have nothing to gain or lose by yous looking and checking.

Whatever BG algorithm is, its

No kidding, contact support, well I would love to but I haven't found any with plarium LOL

I and a few I speak with haven't seen a Mythical level 4 box in weeks, I used to see one per BG session.

Well at least we have a second confirmation that support tickets are worthless and since this is monitored closely by the QA team they can't be broke and won't be discussed.

Now that that is settled, maybe we can get something else that isn't broken fixed like the caravan return time at non friend speed even though they deliver at friend speed. or maybe the phantom reports that can't be found or cleared under the counselors but if that is too tough for the crack QA team maybe work on the phantom mails. Good thing they aren't busy fixing the non broke BG or we may never get these other bugs fixed.

Hey I have an idea, lets try and distract them from our incompetence and start another beacon massacre event. Look ashiney object of sapphires at less of a discount than normal but hurry you only have 3 hrs to buy this invincible army. So if I buy the "invincible" army if I sent them out for PvP do they all live or do they revive free like immortals????

I would hate to have to send a support ticket when an "invincible" troop I purchase dies, they might tell me it is my imagination and they are really still there and working fine there are now invisible "invincible" army.

Looking at all the data it seems to me that

1. the bank was reset to 0 at some point either by accident or on purpose (24. November update)

2. They caused a bug by updating some other reward system

Honestly, plarium can test it themselves. Give a staff player infinite units/sapphs, test ingame bg, and post the results here to show nothing's wrong.

Just staring at the data too long there are some residual values that keep repeating over longer stretches, if you allow for an error of a few million of course. So not sure it was only one update. More like the server loosing the bank value table or something.

From the payouts i would say that checking the bg mechanics will do nothing, they indeed seem to work assuming stuff happened to the bank. Date info is not available, right DJ? 

(And as careful as this log seems to be, errors in notation DO have the same effect as lost bank. I just give veracity to the data since the bg players i talk with are unhappy for quite some time, too. And have not been before.)

djmoody said:

Alyona Kolomiitseva said:

Hi! A player from the research you shared receives his rewards on BGs, right? So basically the mechanism works. If a player suspects that there is a bug or mistake, he can contact Support Team and ask them to check his BG logs to make sure the system works correctly.

Please be aware that Plarium shares no information about the BG algorithm, and the way the rewards are given to players. The actual BG mechanics may differ from your expectations, but it doesn't mean that the system is not working properly.

And as I said before, the last BG change was made in June. No changes were performed since then.

NO THEY AREN'T GETTING REWARDS

Aren't these the rewards? http://screencast.com/t/V6iu0Y827rqD

http://prntscr.com/de2gzf

Data entry error can be a cause. Here is what I did to check that. Other than being down over 20k troops.

When killing a lvl 137 my bank was 337 million, I received 195 million payout on an avg bank value of 230 million so not a full payout, leaving what I think my bank is at 142 million (I will round the numbers at time to make this easier)

I started a new data line with ZERO bank

I will leave out the BG's it took loading and just give the payout level

level 121 loaded to 155 paid 146 mil bank 9 mil

level 81 loaded to 155 mil paid 85 mil bank 85 mil ( I did numerious BG at proper bank to lvl and no payout, only payout at 3x bank)

level 94 loaded to 241 mil paid 108 mil bank 133 mil (couple dozen BG have been done, little chance for a bank error) 

3 BG later 

level 103 loaded 165 mil paid 126 mil bank 40 mil (confirming no bank error above) couple dozen BG done again

again banked to proper levels and no payouts on 80's 90's, 100's and 115 bg

level 54 bank 225 mil paid 16.7 mil bank 208 mil ( could not get a payout on 115 when banked to 229 mil with a avg bank of 158 mil for lvl 115)

level 92 bank 236 mil paid 90 mil bank 147 mil  ( a bunch of no payouts on proper level loading again)

level 84 bank 217 mil paid 76 mil bank 141 mil

level 121 bank 296 mil paid 220 mil bank 76 mil

Remember all this happened after I reset bank to ZERO from 145 million

I had previously reset my bank from 55 million to ZERO prior to resetting my bank to zero from 145 million

So I have reset my bank down 200 million for possible user error now have 80 million trapped in bank and down over 20 k troops, while no way to prove no error and 100% accuracy in bank. I think by removing 200 million from bank and being down 20k troops (at this level no Inf/cav troops used) I can with a good degree of certainty say  numbers are close. The only way to be down 20k troops is having them trapped in the BG and of we use 12500 avg resource value times 20k troops lost (rounded down just FYI) we have 250 million about what has been trapped and reset from my bank.

Enough is enough, You can only bang your head against the wall for so long.

Still think the server lost bank value at more than one point, assuming the payout algorithm is working. 

They can't ever be a mistake on Plariums part, no bugs, no errors

Gadheras said:

None said:

Is it just me or do the staff stop commenting on a thread in the hopes it dies but never gives anything but the company line for a response

Community managers doesn't work during weekends. And forums basicaly left in the hands of the mods. Devs never comment or post on the forums.

Stormfall is an established game by now, but we the players have no real interaction with the devs etc. I got quite a few games on steam that is in early access, alphas etc. and you can communicate with the devs on the forums all the time. Even your input can have a impact on the game itself.

This is where you see the difference between devs making games for the players to play, and not just to make a buck.
 

In our company each employee has his own tasks. We all work as a big team and rely on each other's help and experience. Most of the working processes in our company require cooperation of several departments.

When it comes to gathering player feedback or suggestions CMs do their part of job (interacting with players and passing the info through the right channels). Game analytics, project managers, developers, game designers - they also have their parts of the job. They rely on CMs help in getting the direct info from players, and on other departments that get the numbers, graphs, and other kinds of information.

They don't interact with players, they don't visit our Communities. But not because they aren't interested, but because they rely on CMs. They know we'll give them the whole info right in time, so they can concentrate on their part.

The teams I've mentioned work directly on the new games, big features and small improvements. It takes a lot of time and effort to calculate the feature balance, create huge documents with specification and balance, tasks that will be assigned to devs, and to code all that, fix bugs found by QA, etc.

It's totally understandable that you want to be closer to the game development process. And from our side, we started making some steps to give you some info directly from development teams. Like our live streams about the new features. And there will be even more of them. That's what we can do. However, we can't ask any of the teams engaged in game development to communicate with players on Forums. 

Alyona Kolomiitseva said:

Gadheras said:

None said:

Is it just me or do the staff stop commenting on a thread in the hopes it dies but never gives anything but the company line for a response

Community managers doesn't work during weekends. And forums basicaly left in the hands of the mods. Devs never comment or post on the forums.

Stormfall is an established game by now, but we the players have no real interaction with the devs etc. I got quite a few games on steam that is in early access, alphas etc. and you can communicate with the devs on the forums all the time. Even your input can have a impact on the game itself.

This is where you see the difference between devs making games for the players to play, and not just to make a buck.
 

In our company each employee has his own tasks. We all work as a big team and rely on each other's help and experience. Most of the working processes in our company require cooperation of several departments.

When it comes to gathering player feedback or suggestions CMs do their part of job (interacting with players and passing the info through the right channels). Game analytics, project managers, developers, game designers - they also have their parts of the job. They rely on CMs help in getting the direct info from players, and on other departments that get the numbers, graphs, and other kinds of information.

They don't interact with players, they don't visit our Communities. But not because they aren't interested, but because they rely on CMs. They know we'll give them the whole info right in time, so they can concentrate on their part.

The teams I've mentioned work directly on the new games, big features and small improvements. It takes a lot of time and effort to calculate the feature balance, create huge documents with specification and balance, tasks that will be assigned to devs, and to code all that, fix bugs found by QA, etc.

It's totally understandable that you want to be closer to the game development process. And from our side, we started making some steps to give you some info directly from development teams. Like our live streams about the new features. And there will be even more of them. That's what we can do. However, we can't ask any of the teams engaged in game development to communicate with players on Forums. 

Some years back in EVE, they made a own dev team called the thousand papercuts or something along those lines, they compiled a list of all the small minor things the community had asked for and bugs to fix and they just did it bullet point style. I can't see why something similar could happen with Plarium as well.

Alyona Kolomiitseva said:

Gadheras said:

None said:

Is it just me or do the staff stop commenting on a thread in the hopes it dies but never gives anything but the company line for a response

Community managers doesn't work during weekends. And forums basicaly left in the hands of the mods. Devs never comment or post on the forums.

Stormfall is an established game by now, but we the players have no real interaction with the devs etc. I got quite a few games on steam that is in early access, alphas etc. and you can communicate with the devs on the forums all the time. Even your input can have a impact on the game itself.

This is where you see the difference between devs making games for the players to play, and not just to make a buck.
 

In our company each employee has his own tasks. We all work as a big team and rely on each other's help and experience. Most of the working processes in our company require cooperation of several departments.

When it comes to gathering player feedback or suggestions CMs do their part of job (interacting with players and passing the info through the right channels). Game analytics, project managers, developers, game designers - they also have their parts of the job. They rely on CMs help in getting the direct info from players, and on other departments that get the numbers, graphs, and other kinds of information.

They don't interact with players, they don't visit our Communities. But not because they aren't interested, but because they rely on CMs. They know we'll give them the whole info right in time, so they can concentrate on their part.

The teams I've mentioned work directly on the new games, big features and small improvements. It takes a lot of time and effort to calculate the feature balance, create huge documents with specification and balance, tasks that will be assigned to devs, and to code all that, fix bugs found by QA, etc.

It's totally understandable that you want to be closer to the game development process. And from our side, we started making some steps to give you some info directly from development teams. Like our live streams about the new features. And there will be even more of them. That's what we can do. However, we can't ask any of the teams engaged in game development to communicate with players on Forums. 

But didnt you say only postive feedback gets passed on to the devs?  they have no real world experience with what is happening inside their game.