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Logging Issues on Servers 2 and 3 -- 17-October-2017

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17 окт. 2017, 16:5417.10.17
10.04.15
1434

Logging Issues on Servers 2 and 3 -- 17-October-2017

Dear Lords 

For all that has problems to log on servers 2 and 3 i have just opened this topic to get the info for devs to check what is happening and be solved as soon as possible

what devs needs are har files of some Lords that are experimenting difficulties to log

steps to do:

For Fixefox users: if you are still experiencing difficulties, please consult the following link: http://support.plarium.com/files/pscreen_instruction_en.pdf

Send the file to: https://plariumsupport.zendesk.com/hc/en-us/requests/new


For Chrome users: please follow these steps:


1. Access Chrome -> More Tools -> Developer Tools -- http://screencast.com/t/dXnNlwFTV8y6


2. Access the Network tab -- http://screencast.com/t/rRKZ9T9bsG


3. Try to access the game


4. Right-click on any line and select Save as HAR with content -- http://screencast.com/t/gxsrje20g


5. Send the file to: https://plariumsupport.zendesk.com/hc/en-us/requests/new


they will check all data to check what is happening

Thanks in advance for ur help

Regards

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17 окт. 2017, 17:1917.10.17
17
thanks and yeah have this issue too, server one works but two nope :V 
17 окт. 2017, 17:2717.10.17
20

Thank you.


I have sent the .har as requested.


17 окт. 2017, 17:2817.10.17
220459
I cannot get into my game of Stormfall. Error notices keep appearing showing: id:pp21230808.   masterbeast
17 окт. 2017, 17:3817.10.17
220459
unless Palraium sort my being locked out of stormfall asap, I will NEVER buy another package again. I was in the middle of gaining 'prizes' and other goodies which I will no doubt lose now, so why should I ever spend on the game again
17 окт. 2017, 17:4017.10.17
220459
HI I have not been able to log in for hours either. Have sent the screenshot of what error message pop ups but will do the Har file as requested and update my ticket.
17 окт. 2017, 17:4617.10.17
17 окт. 2017, 17:47(отредактировано)
12.12.14
30
In creating the har file for the support tic,  I noticed some new stuff in the developer window of chrome, auth & account signature verification....I wonder if this bug affecting what seems to be most players is result of an attempt to close up account vulnerabilities.
17 окт. 2017, 18:0517.10.17
220459

Hello, Lords and Ladies.

The devs reported that this issue has been fixed.

Can you please confirm that you're able to login now?
17 окт. 2017, 18:0817.10.17
25.06.16
18

Hi,


Connecting to S2 works fine now.

Thanks for the speedy resolve.


Nick
17 окт. 2017, 18:1117.10.17
20.02.17
16
Yay! I'm in - thank you for fixing!! 
17 окт. 2017, 18:1617.10.17
220459

You're welcome :)

Happy to hear the issue has been fixed 
17 окт. 2017, 18:1917.10.17
20
Yayyy it works.  Thanks!
17 окт. 2017, 18:3217.10.17
220459

I can log in finally but I'm back at level 1, my whole game has been erased

17 окт. 2017, 18:3317.10.17
220459
all good; cheers! 
17 окт. 2017, 18:3617.10.17
20
Aurora said:

I can log in finally but I'm back at level 1, my whole game has been erased

You might be on the wrong server.  Check that you have not jumped onto another
17 окт. 2017, 18:3717.10.17
10.04.15
1434

Aurora said:


I can log in finally but I'm back at level 1, my whole game has been erased

Lady Aurora

sure you have been logged in one of the other server. ur progress has not been deleted only have to find it.

click on top of the game at right of ur name castle and coordinates where the name of the server is 



then a new window will appear with the names of the servers, should be 3 of them and take a look where ur most level is and select it

then press OK and then refresh the game. you should be gone to the right server where ur progress is.

hope u can solve it

Regards
17 окт. 2017, 18:4217.10.17
220459

Yeah, thank you! I was on the wrong server indeed, all is fine, now! Thanks

17 окт. 2017, 18:4417.10.17
10.04.15
1434

Aurora said:


Yeah, thank you! I was on the wrong server indeed, all is fine, now! Thanks

You are welcome my Lady

glad to see all is working fine

good game and regards
24 окт. 2017, 16:5324.10.17
20.02.17
1
Again login problems. Game runs till 80% and than stops...
24 окт. 2017, 17:1124.10.17
09.11.16
5
Yes, I have the same problem :(
24 окт. 2017, 17:4724.10.17
10.04.15
1434

Dear Lords

at this moment i dont have any problems to log on all servers 

please keep informing if you still experiment problems to enter on game

Regards
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