cuddleskruger said:

hi you did not let me claim my fortress winning WAY?

If you made the minimum requirement to collect from Fortress Showdown please submit a ticket to https://plariumsupport.zendesk.com/hc/en-us/requests/new

saiakshithbhagavatula said:

Hi guys i watched the video you guys wanted me to on YouTube and sent you my server and coordinates but I didnt get the sapphires and the game isnt balanced i sent a huge quantity and quality units to attack way smaller quantity and smaller quality units.  I obviously won but i lost more quality units which doesnt make sense it was when i was defending a village lvl8. Please look into it.

Hello.

When you watch a video and leave a comment, it means that you got a chance to win the prize, but a winner is chosen between all players who took part in the contest.

As for the BGs, there are a lot of topics on the Forum where the experienced players discuss how to play them better.