Obviously this account opens on the old Stormfall format using google as I am posting this via this account.

But this account will not log on to Plarium Play.

I have several accounts and play on several computers. And this account will not open using Plarium play on any computer where I do have other accounts working fine.

I have some other accounts that use the same user name format and I was having difficulties loading them yesterday. This is the first one that will not load no matter what I try.

In the profile I tried changing the account name, but there it did not recognize my account/password combination. But it does recognize it logging on to the old game.

Odd, yes, but I am only the messenger, not the programmer.  Trying to cope...

Guess we still have time, and open to suggestions

Thanks

Try this Video 

https://plarium.com/forum/en/stormfall-age-of-war/841_news/172_game-will-go-on--save-your-progress/

If that doesn't help go to Zen Desk and see if it will have yor answers 

 https://plarium-play-faq.zendesk.com/hc/en-us/sections/360002486359-Loading-Issues 

Edited to include "

i

Please take note Of the Minimum requirements to run the game  "

Hello,

Still no answer from the support team (3 weeks since i report my issue). I got nine days before it's too late. My support number is 2522105, i hope i'll get something from them. 

And no, it's not a configuration issue. I can run Raid shadows with plarium play without issues.

I will have your ticket checked for you Bourjin But placing two tickets on the same matter only adds to the pile  and could slow down your progress as it could be seen as Spamming the support Please only file one ticket per issue in the future 

i

i

I have install, disinstalle, reinstall but the problem still stop me to play, please help

I think you need to post this in the Sparta Forum https://plarium.com/forum/en/sparta-war-of-empires/