Hello Lord Leehill , excuse me , from your screenshot i see that your pas was canceled  , so for have the benefits you have to activate it !

If you are telling that you pay it and don't works well  , than you should forward us also more info, coord of your castle, server where you play , and platform , if you play on plarium com or you play via facebook! 

Or you can contact directly the support , select the voice '' i didn't receive my purchase ''.

The link for Support is :

https://plariumsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=166729

I wish you good game and good battles !