Hello, i eddited your post,and hided your email.

if you need help regarding this problem you need to contact support team folowing this Link SUPPORT LINK 

i did use support link. can you tell me where will be the response come ? since the email doesn't exist 

You need to contact the support from a valid email , explain them  all the details of your issue ,  keep in mind that the support answer just via email, and ask them if is possible to recover your account or not , is not very simple as it seems, you need to forward thm all the info for show you are the owner ...

I wish you good luck !

Hello!

I have already contacted Support (ticket #7481714), but I'm quite worried about my situation and was hoping you might be able to answer a few questions.

After clearing the Plarium cache, I completely lost access to my original account, and signing in with the same email through Google created or logged me into a new account instead. I have all the information needed to verify ownership, including the Player ID, my in-game nickname, a video of my castle, and I even made a purchase about an hour before losing access, so I can also provide payment details if necessary.

Could you please tell me approximately how long Support usually takes to respond to cases like this? Based on your experience, is there a good chance that my account can be recovered, or should I prepare for the possibility that it cannot? Also, is there any way you could help escalate or speed up the review of my support ticket?

The account was also intended for creating game content, so I would really appreciate any information you can provide.

Thank you for your time!