JEZEBEL said:

after recent updates the game was not running properly for me

i have uninstalled the app and deleted all related data, yes cleared cache and history

i am now trying to re-install the app and it seems to be running in a loop it has been over an hour and is still not done

i play one game on one server - to have an app take this long to download makes me want to leave for another 9 months

someone call me if the game EVER improves .......

Hello! I suggest you creating a ticket request:https://plariumsupport.zendesk.com/hc/en-us 
One of the support agents will surely catch the request soon.