Apparently, we see the same issue again "The game/ launcher client cannot connect to the server. It means the request from your PC is delivered to the game server, but cannot be processed."
please try this link it may have answers you need https://plarium.com/forum/en/stormfall-age-of-war/50_bug-reports/1444713_loading-issues/
but it does not mean what you say what means is your launcher is not connecting to Plarium this could be because your Internet is not running well Do a speed check for your intenet using this safe link that I use all the time and post your results so I can rule out bad internet please then we can move from there
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