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No points credited from daily or weekly quests

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1 авг. 2019, 08:5901.08.19
220451

No points credited from daily or weekly quests

I am not receiving points from Mareths quests. 


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1 авг. 2019, 13:3001.08.19
16.04.16
140

Same here... only I did not recieve ALL the points.       


I only got   50 / 60  points



uid 435629 / pp20401562 / Untamed Lands
 


1 авг. 2019, 13:5801.08.19
03.07.18
10

My Weekly Mar'eth's are not adding up:




uid 1143930 / pp40513439 / untamed lands / segment00


4 авг. 2019, 05:1104.08.19
220451

Any chance we all can get a reply from support staff?


5 авг. 2019, 15:2305.08.19
5 авг. 2019, 15:44(отредактировано)
16.04.16
140

We are 4 days in on this new Update and we have issues...    


By my count I am now shorted 100 points for the Battle Pass -
Season 1 (will there be more ??)


No one from Plarium is responding.   



The End is Near !!!


BiohazarDModerator
6 авг. 2019, 14:4506.08.19
04.10.13
3863
Jelly Baby said:

We are 4 days in on this new Update and we have issues...    


By my count I am now shorted 100 points for the Battle Pass -
Season 1 (will there be more ??)


No one from Plarium is responding.   



The End is Near !!!


Plarium staff don't work weekends, you should know this by now.  I'm sure there will be an official response soon.  
AlinaCommunity Manager
7 авг. 2019, 08:1707.08.19
21.05.19
3509

Hello, everyone!


Thank you for sharing your concern with us. 


Indeed, that's possible that you don't get Battle Pass points for fulfilling Daily and Weekly Mar'eth Quests.


The reasons may be the following:


- If you use Mar’eth’s Blessing to complete Daily or Weekly Quests, you will not receive any Battle Points from them.

- If the quests were fulfilled before the Battle Pass was activated, you will not receive any Battle Points from them.

- When the Battle Pass points reach 60, the Battle Pass levels up and the counter resets to zero, which makes it appear that players aren't receiving their points.


I hope this info will be helpful! Let me know if any questions, please. 

MicModerator
7 авг. 2019, 09:3707.08.19
22.02.19
1586
Thank you very much Alina for the precious info !
7 авг. 2019, 16:0807.08.19
7 авг. 2019, 16:08(отредактировано)
16.04.16
140

Alina said:


Hello, everyone!


Indeed, that's possible that you don't get Battle Pass points for fulfilling Daily and Weekly Mar'eth Quests.



The reasons may be the following:


- If you use Mar’eth’s Blessing to complete Daily or Weekly Quests, you will not receive any Battle Points from them.

- If the quests were fulfilled before the Battle Pass was activated, you will not receive any Battle Points from them.

- When the Battle Pass points reach 60, the Battle Pass levels up and the counter resets to zero, which makes it appear that players aren't receiving their points.

Alina,

Thank you for replying to this Thread



In my above post I put a screen shot showing that all Mar'eth's were completed and I only got 50 / 60 points on Level 0.


1. I did not use a Mar'eth's Blessing to complete     (you can check my account history to confirm)

2. The Battle Pass was active before I started any quests    (you can check my login info to confirm)

3. In the above screen shot I had NOT reach 60 points (50/60 points), so there was no counter reset back to zero    (which if I had it would have said Level 1   0/60 points)


You should be able to confirm all this information by looking into my account history

8 авг. 2019, 01:2308.08.19
220451

Alina said:


Hello, everyone!


Thank you for sharing your concern with us. 


Indeed, that's possible that you don't get Battle Pass points for fulfilling Daily and Weekly Mar'eth Quests.


The reasons may be the following:


- If you use Mar’eth’s Blessing to complete Daily or Weekly Quests, you will not receive any Battle Points from them.

- If the quests were fulfilled before the Battle Pass was activated, you will not receive any Battle Points from them.

- When the Battle Pass points reach 60, the Battle Pass levels up and the counter resets to zero, which makes it appear that players aren't receiving their points.



I hope this info will be helpful! Let me know if any questions, please. 

Hello Alina, I did not use any mareth´s blessing to finish a quest, I had not reached the first 60 if i had counter would have been in 1 not in 0 and I did start the quests after this new thing was started. It is a little bit hard to see, but you can see that each greened out item includes 10 point reward, which were not added to my score. 



9 авг. 2019, 13:0709.08.19
20

It's true, their screen shots show the 6 greened out boxes for completed mareths.


If you use a blessing, it removes the box completely. 


For example, if they used 1 blessing, their screen shot would only show 5 greened boxes.

If they used 6, then there would be zero green boxes.

12 авг. 2019, 15:1012.08.19
220451

Thank you for the details!


I have reported this issue to our developers for further investigation. In case they confirm a bug, it will be handled within one of the upcoming sprints. Thank you for your detailed reports!