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update not completed

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30 июль 2019, 19:2430.07.19
30.07.19
2

update not completed

hello I started the mayor's improvement at level 22. the improvement had been active for several days. 

Today I saw that the improvement was over but my mayor's office is still at level 21. you can check this error


What should have happened: improved mayor's office at level 22

What really happened: mayor's office continues at level 21, the schemes spent on the improvement have disappeared


platform: facebook

server: the dark plains

Name: Diego Segovia

coordinates: x4996 y4850

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MicModerator
30 июль 2019, 20:1930.07.19
22.02.19
1586
Hello  NEK , i will forward your request , for  verify  this situation !
1 авг. 2019, 13:0601.08.19
220451

nek said:


hello I started the mayor's improvement at level 22. the improvement had been active for several days. 

Today I saw that the improvement was over but my mayor's office is still at level 21. you can check this error


What should have happened: improved mayor's office at level 22

What really happened: mayor's office continues at level 21, the schemes spent on the improvement have disappeared


platform: facebook

server: the dark plains

Name: Diego Segovia

coordinates: x4996 y4850

Hello!

I'm sorry for your bad experience. Could you please specify the approximate time frames of the upgrade? That would help us investigate the issue further.
1 авг. 2019, 16:1301.08.19
30.07.19
2

the improvement was active on Wednesday or Thursday of last week. I think the improvement took 5 or 6 days in process. from day 27 to day 30 I was not active. I don't know what happened in those days. When I started the section, the improvement was over but the mayor's office continued at level 21.


la mejora estaba activa el día miercoles o jueves de la semana pasada. creo que la mejora llevaba 5 o 6 dias en proceso . desde el dia 27 al dia 30 no estuve activo. no se que paso en esos dias . cuando inicie secion la mejora ya habia terminado pero la alcaldia continuaba en nivel 21. 

7 авг. 2019, 07:0407.08.19
220451

nek said:


the improvement was active on Wednesday or Thursday of last week. I think the improvement took 5 or 6 days in process. from day 27 to day 30 I was not active. I don't know what happened in those days. When I started the section, the improvement was over but the mayor's office continued at level 21.


la mejora estaba activa el día miercoles o jueves de la semana pasada. creo que la mejora llevaba 5 o 6 dias en proceso . desde el dia 27 al dia 30 no estuve activo. no se que paso en esos dias . cuando inicie secion la mejora ya habia terminado pero la alcaldia continuaba en nivel 21. 

Hello!

Thanks for providing the information. Unfortunately, I didn't manage to check up on the date when the upgrade was started. Please let us know if there's a possibility to specify the exact date. Thanks!
7 авг. 2019, 11:5007.08.19
30.07.19
2

Hi, I can't give you the exact date. I don't keep track of it. I just play and when I have resources to improve something I do. I had never had problems like this. I estimate that the improvement began between July 12 and 15.


hola no puedo darte la fecha exacta. no llevo un control de ello. simplemente juego y cuando tengo recursos para mejorar algo lo hago. nunca habia tenido problemas de este tipo . calculo que la mejora comenzo entre el dia 12 y 15 de julio .