The platform you play on - Plarium.com using the Plarium loader. The server where you play - The Dark Plains The feature that causes the issue - ? unknown. The exact steps you performed before the bug arose - went on vacation for about 13 days and when I logged back on Any special conditions that caused the bug to appear - ? unknown. What should have happened - once you spend the 15,000 sapphires to upgrade your craftsman THEY SHOULD STAY UPGRADED. What actually happened - craftsman has been demoted, Plarium owes me 15,000 Sapphires.