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1 hour and 4 hour Champion Experience Boosts will not activate

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26 янв. 2019, 16:0626.01.19
03.07.15
50

1 hour and 4 hour Champion Experience Boosts will not activate

it has been 2 days and I have tried from different computers.
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27 янв. 2019, 17:1127.01.19
03.07.15
50

Platform: Plarium.com

Server:Darkshine

Feature: 1 and 4 hour Champion experience boosters

Steps before bug: None, it was an achievement award for the Champion experience tourney that just finished.

Special conditions: Champion Tourney award

What should have happened: I click of the green 1 hour %100 experience boost and it activates

What happened: Nothing, will not activate . 4 hour will not activate either. The champion bonds awarded worked fine.


28 янв. 2019, 00:1028.01.19
28 янв. 2019, 00:10(отредактировано)
22.02.16
1845

I have forwarded your issue to support



28 янв. 2019, 14:0828.01.19
231777

Hello! 

I have checked it in the game and I see that the item applies properly. 

Does the item disappear after you click on the button or the button is unclickable?

28 янв. 2019, 19:0628.01.19
03.07.15
50
Under Champion Experience Boosts I have 3 X 1 hour and 2 X 4 hour boosts I won from the solo champion tourney. If I try activating the 1 hour by clicking on the green "apply" button, nothing happens, it should go from 3 to 2 .
29 янв. 2019, 00:4329.01.19
231777
I am having this same bug.  Just occurred starting today, 1/28
29 янв. 2019, 00:4529.01.19
231777
I have 14 1-hour and 10 4-hour boosts.  When you click the green apply button, nothing happens.  The boost has not been applied and the number of boosts on the left has not been decreased by 1 as it should.  The purchase button above it works!  I spent 10 emeralds buying a 1-hour boost just to see if that button worked.  Yep, worked fine.  It added a boost (I had 13, now I have 14).  Clicking the apply button does nothing.
29 янв. 2019, 00:4829.01.19
231777

Platform: Plarium.com


Server: The Dark Plains


Feature: 1 and 4 hour Champion experience boosters


Steps before bug: None, it was an achievement award for the Champion experience tourney that just finished and mar'eth quest rewards.


Special conditions: None.


What should have happened: I click the apply button for champion XP boost and receive the boost.


What happened: Nothing, it will not activate.  Neither the 1-hour or 4-hour apply buttons activate the boost.

29 янв. 2019, 14:4229.01.19
03.07.15
50
My bug is fixed, thanks Helga or the appropriate tech for such a fast response. Much appreciated! Have a great day!
29 янв. 2019, 15:5729.01.19
231777

Thank you for the details. Unfortunately, I still could not reproduce the issue.

Please specify the browser you use and the version of it. 

31 янв. 2019, 01:2231.01.19
31.01.19
2

I have the same problem and I'm using Chrome Version 71.0.3578.98


Platform: Plarium.com


Server: The Dark Plains


Feature: 1 and 4 hour Champion experience boosters


Steps before bug: None, it was an achievement award for the Champion experience tourney that just finished and mar'eth quest rewards.


Special conditions: None.


What should have happened: I click the apply button for champion XP boost and receive the boost.


What happened: Nothing, it will not activate.  Neither the 1-hour or 4-hour apply buttons activate the boost.


31 янв. 2019, 14:1631.01.19
231777

Mada said:


Platform: Plarium.com


Server: The Dark Plains


Feature: 1 and 4 hour Champion experience boosters


Steps before bug: None, it was an achievement award for the Champion experience tourney that just finished and mar'eth quest rewards.


Special conditions: None.


What should have happened: I click the apply button for champion XP boost and receive the boost.


What happened: Nothing, it will not activate.  Neither the 1-hour or 4-hour apply buttons activate the boost.

Hello!

I have checked the issue on your account and the item was activated successfully. 
31 янв. 2019, 14:1731.01.19
31 янв. 2019, 14:24(отредактировано)
231777
DeYuann said:

I have the same problem and I'm using Chrome Version 71.0.3578.98

Please specify more details according to this instruction
1 фев. 2019, 05:3001.02.19
31.05.18
3

Please try folllowing - maybe it helps to solve the problem - it works for me:


1. Click "fight the undead"

2. In the new window on the top in the right corner you see now another button to activate the boosters - click on this

3. Next windows opens and you can choose between 1 and 4 hour booster - activate
1 фев. 2019, 14:3601.02.19
03.07.15
50

Now that the solo champion tourney finished I won more experience boosters.

Again, they don't work.

 I will try activating them during an attack like recommended from a fellow player.

 I won't post another bug report, it is already well documented.

Thanks  SPITZDANIELO for posting that work around!!!

2 фев. 2019, 00:3902.02.19
21.08.14
463

Clicking apply doesn't work for me, either.  Spitzdaniel0's workaround method works, though.

3 фев. 2019, 11:5503.02.19
231777

Thank you for the details! I have reported this issue to our developers for further investigation. Thank you for your cooperation!

While they are investigating the issue, try activate Champion XP Boost using My Items tab in the left-bottom part of the game screen. It should work better than the other option:


22 фев. 2019, 03:2622.02.19
231777
Same here, tried several browsers / reloading page / incognito mode. No effect on the problem. I coudn't activate EP booster out of champion window. Only activating via the icon on the lower left corner worked - thanks for that tip earlier, Agent Helga. 
24 фев. 2019, 15:5224.02.19
231777

Hello, Lords! 

Glad to inform you that the issue has been solved and the button should work properly now. 

Best of luck! 

21 фев. 2019, 08:2621.02.19
231777
DeYuann said:

same problem again as of today - last week the 2 boosters were ok

Hello! Please specify the platform(website), the server and your coordinates (or id).