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loosing my troops because of a bug

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23 сент. 2018, 20:4123.09.18
20.02.17
10

loosing my troops because of a bug

I just sent spies on a siege. suddenly the report says i tried to liberate and I lost 10k spies. This is clearly a game error. How do I get my spies back?
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24 сент. 2018, 16:5524.09.18
20.02.17
10
nobody that can help me?
24 сент. 2018, 18:1824.09.18
220504

but the game usually sends a not "are you sure you want to send your spy's into battle..." or something similar, which you have to click before preceding. That is why I believe the bug is  there, as Teddy would have seen that and realized he had pushed the wrong button. Instead the game has missed that the spys were sent correctly. This happened to me once, as I sent a spy to reinforce a castle friend and it went to spy instead. these buttons are on different side of the castle, for me it was only one spy and not 10k of them; I believe there is a game error here that needs to be accounted for

Guy
24 сент. 2018, 19:0024.09.18
20.02.17
10
I thought some admins in the forum was supposed to help us out. Am I wrong?
25 сент. 2018, 08:3825.09.18
25 сент. 2018, 09:15(отредактировано)
13.12.14
1282

Teddy Huggy Bear said:


I just sent spies on a siege. suddenly the report says i tried to liberate and I lost 10k spies. This is clearly a game error. How do I get my spies back?

I think you will need to send a ticket to Support Helpdesk with many screenshots - but it seems hopeless unless they can recreate the 'bug'



I saw a very similar post on facebook forum but it seems to have been deleted (I will post it if I find it)


A player sent one archer on a siege ... but the battle report showed 100+ of each spy unit type plus legendaries sent with the archer

All were killed by one spirit warden

The screenshots looked insane


Edit: I just did a quick test sending one spy to a siege to liberate. There was no warning to send offense units and it was impossible to Cancel the attempt without wasting an Instant Recall


25 сент. 2018, 09:1425.09.18
20.02.17
10
I lost 10k spies against 200 paladins. none of the paladins were killed.
25 сент. 2018, 09:4825.09.18
25 сент. 2018, 10:08(отредактировано)
13.12.14
1282

Teddy Huggy Bear said:


I lost 10k spies against 200 paladins. none of the paladins were killed.

Curious battle .... Spies cannot attack and Paladins are terrible at defense (but if none were killed they should be hidden from battle reports)

and not even a pvp tournament running either ...... actually, one paladin could kill 10,000 spies and legendaries, which is precisely why the game should not treat Liberate attempts as Reinforcements. They should bounce back and be prevented from engaging in combat



25 сент. 2018, 12:3725.09.18
220504

Hello, Lords!

Spy units cannot be sent for a Siege, except the Assassins. The notification is still available in the game:


Please specify the units you have sent to spy a Castle and the platform where you play (facebook or plarium.com). I will test this case. 

25 сент. 2018, 18:3825.09.18
20.02.17
10

Agent Pavel said:


Hello, Lords!

Spy units cannot be sent for a Siege, except the Assassins. The notification is still available in the game:


Please specify the units you have sent to spy a Castle and the platform where you play (facebook or plarium.com). I will test this case. 

I play plarium.com 

http://prntscr.com/kyn93k


26 сент. 2018, 10:2326.09.18
220504

Teddy Huggy Bear said:


Agent Pavel said:


Hello, Lords!

Spy units cannot be sent for a Siege, except the Assassins. The notification is still available in the game:


Please specify the units you have sent to spy a Castle and the platform where you play (facebook or plarium.com). I will test this case. 

I play plarium.com 

http://prntscr.com/kyn93k


Thank you for the details!

I have tested the situation within the same environment. The bug has not been confirmed. If you select Siege option on a Castle and select only spy units, you won't be able to send the siege. You will receive the message displayed in my screenshot above.

This means the troops have been sent as reinforcements to defend a Castle. 

26 сент. 2018, 15:4026.09.18
20.02.17
10

Agent Pavel said:


Teddy Huggy Bear said:


Agent Pavel said:


Hello, Lords!

Spy units cannot be sent for a Siege, except the Assassins. The notification is still available in the game:


Please specify the units you have sent to spy a Castle and the platform where you play (facebook or plarium.com). I will test this case. 

I play plarium.com 

http://prntscr.com/kyn93k


Thank you for the details!

I have tested the situation within the same environment. The bug has not been confirmed. If you select Siege option on a Castle and select only spy units, you won't be able to send the siege. You will receive the message displayed in my screenshot above.

This means the troops have been sent as reinforcements to defend a Castle. 

As I said before. The buttons are on oposite sides of the castel wheel. I have played this game 4years and dont make mistakes like that. my 10k spies would anyhow killed the 20 paladins defending that siege. as a admin you must see there is something wrong here. I had a similar problem last year and got my troops back. How can support help me?


26 сент. 2018, 15:5026.09.18
20.02.17
10
I have sent ticket to support 3 days ago but no anwer. IF the loss was small I would not even bother but 10k is alot. actually all I had. Please help
26 сент. 2018, 16:0226.09.18
20.02.17
10

Let me try to explain better. I league member got sieged. I pressed spy button and sent spies. The game report suddenly said I failed to break the siege. Even if I had pressed the wrong button, witch I did not, I would have killed those paladins. I got no exp points the report does not look normal. 

http://prntscr.com/kz0zs5

27 сент. 2018, 06:0427.09.18
18.12.14
1835

Teddy Huggy Bear said:


Let me try to explain better. I league member got sieged. I pressed spy button and sent spies. The game report suddenly said I failed to break the siege. Even if I had pressed the wrong button, witch I did not, I would have killed those paladins. I got no exp points the report does not look normal. 

http://prntscr.com/kz0zs5

this is obviously a bug he sent assassins with his other spies so he would have killed SOMETHING


he needs to be made whole on this one as stated they were sent on a spy mission - even if they were sent as reinforcements he would have killed something 
27 сент. 2018, 10:4227.09.18
220504

Teddy Huggy Bear said:


Let me try to explain better. I league member got sieged. I pressed spy button and sent spies. The game report suddenly said I failed to break the siege. Even if I had pressed the wrong button, witch I did not, I would have killed those paladins. I got no exp points the report does not look normal. 

http://prntscr.com/kz0zs5

Spy units do not attack regular units. Only Assasins cause damage to Spy units. However, none of the spies have the offensive stats. 

The outcome displayed in your screenshot can be received in two ways: if you send reinforcements to a besieged Castle, or you send a Siege to the besieged Castle. If you use spy units in both cases, they will not attack regular troops and will be defeated. If you spy the besieged Castle, the units will successfully return to your Castle. I have tested all scenarios and can affirm the feature is bug-free. 

Please note that we investigate bugs and losses on the forum. Such cases are not handled via tickets. In this case, the bug has not been confirmed and the troops were lost within the regular gameplay. I am afraid the units cannot be restored in this case. 
27 сент. 2018, 10:4227.09.18
20.02.17
10

Agent Pavel can you please help me get in touch with the ones in the Plarium system that can make the desition to give me my troops back?


Agent Pavel said:


Teddy Huggy Bear said:


Agent Pavel said:


Hello, Lords!

Spy units cannot be sent for a Siege, except the Assassins. The notification is still available in the game:


Please specify the units you have sent to spy a Castle and the platform where you play (facebook or plarium.com). I will test this case. 

I play plarium.com 

http://prntscr.com/kyn93k


Thank you for the details!

I have tested the situation within the same environment. The bug has not been confirmed. If you select Siege option on a Castle and select only spy units, you won't be able to send the siege. You will receive the message displayed in my screenshot above.

This means the troops have been sent as reinforcements to defend a Castle. 


27 сент. 2018, 10:4427.09.18
220504
Teddy Huggy Bear said:

Agent Pavel can you please help me get in touch with the ones in the Plarium system that can make the desition to give me my troops back?


Agent Pavel said:


Teddy Huggy Bear said:


Agent Pavel said:


Hello, Lords!

Spy units cannot be sent for a Siege, except the Assassins. The notification is still available in the game:


Please specify the units you have sent to spy a Castle and the platform where you play (facebook or plarium.com). I will test this case. 

I play plarium.com 

http://prntscr.com/kyn93k


Thank you for the details!

I have tested the situation within the same environment. The bug has not been confirmed. If you select Siege option on a Castle and select only spy units, you won't be able to send the siege. You will receive the message displayed in my screenshot above.

This means the troops have been sent as reinforcements to defend a Castle. 


The decision about the reimbursement is made by technical support agents after conducting an investigation. According to the investigation results, the bug has not been confirmed.
27 сент. 2018, 11:1927.09.18
20.02.17
10
Really? I have played this game for 4 years. Do you really think I would send 10k spies to breake a siege? I spend alot of money on this game and not asking for much. Just a fair treatment. It must be obvious to anybody that something wrong happened here. I ask you to reconsider your decition and give me a fair treatment. I have gotten refound in the past when there was a obvious glitch in the game causing me to loose troops. 
30 сент. 2018, 10:0730.09.18
220504

Teddy Huggy Bear said:


Really? I have played this game for 4 years. Do you really think I would send 10k spies to breake a siege? I spend alot of money on this game and not asking for much. Just a fair treatment. It must be obvious to anybody that something wrong happened here. I ask you to reconsider your decition and give me a fair treatment. I have gotten refound in the past when there was a obvious glitch in the game causing me to loose troops. 

I do not think you have sent the Spies to break the Siege intentionally. However, this action has been caused not by an in-game issue. Thus we consider the losses within the regular gameplay. 

Since the bug has not been confirmed, the topic will be closed. 
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