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Severe difficulty..

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26 июнь 2018, 02:5026.06.18
5

Severe difficulty..

i have returned to the game my dragon stone is gone. I have the the buildings it is telling me to build already. i have done as you have suggested looked all over castle and moved buildings and all. also i had used sapphires to max level my castle in the past now im reduced in level which isnt a problem however the ability to use the dragon stone is the issue. can you help?. There are other quests completed but will not clear or give the rewards if someone can investigate the issue and give recommendations.Also cannot not heal hero's.

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26 июнь 2018, 09:0526.06.18
220506

Hello, Lord!

Please check your Town Hall and search for the Dragon Stone. In case the Stone is built, you will see it on the list. If you don't find it, this means the Dragon Stone has not been built in your Castle. You will need to complete the tutorial quests to unlock the building. 
26 июнь 2018, 17:0526.06.18
26 июнь 2018, 17:32(отредактировано)
5
i have done what your guys have suggested and nothing shows up. Is there a way i can get my Castle reset please. i will rather deal with a reset then to worry about sending tickets and comments Please and thank you.... on my facebook stormfall if you guys can my facebook cords is for my castle is x: -1529 y: 1091 in the untamed lands...
BiohazarDModerator
26 июнь 2018, 18:1326.06.18
04.10.13
3867

defeated said:


i have done what your guys have suggested and nothing shows up. Is there a way i can get my Castle reset please. i will rather deal with a reset then to worry about sending tickets and comments Please and thank you.... on my facebook stormfall if you guys can my facebook cords is for my castle is x: -1529 y: 1091 in the untamed lands...

Unfortunately you can't reset your castle, you'd have to just start a new account with a different email address.  BUT before you do that, make sure you're on the right server (click on the server name at the top of the screen and try cycling through them, just to see if you have another castle on a different server and just got them mixed up). 


26 июнь 2018, 18:4926.06.18
5

still dont have the dragon stone i dont have other servers castles.... so what do i do ive done what you told me and it dont pop up..

27 июнь 2018, 08:3727.06.18
220506

defeated said:


still dont have the dragon stone i dont have other servers castles.... so what do i do ive done what you told me and it dont pop up..

I have checked your Castle in Untamed Lands. You don't have the Dragon Stone and are unable to build it since the tutorial quests have not been completed. 

Please go to your Quests tab, and search for Tutorial Quests. Complete them and when you receive the quest to build the Dragon Stone, it will appear in Construction tab.  
27 июнь 2018, 18:1427.06.18
5
27 июнь 2018, 18:1527.06.18
5
27 июнь 2018, 18:1527.06.18
5

will not clear what i have done in my castle.... for the builds and stuff...

AndriiTechnical Support
28 июнь 2018, 12:0828.06.18
28 июнь 2018, 12:09(отредактировано)
03.06.14
607

I have just compleated the quest to invite friends. 


Keep on the completing quests from the tutorial and them soon you will get a mission to build Dragon Stone.