Hi! They will check your ticket as soon as possible. Please be patient.

if its any consolation I have also been kicked out of the game and cannot get back in at the moment, its only affecting sparta and its on all browsers I use, ticket submitted and we just have to be patient :( 

Just to follow up, I was back in in a few hours, and the customer support rep was very helpful, and kept me apprised of how things were going.

I am still locked out but I know they are working on it for me and no Mods dont get bumped up the queue :P 

Just to follow up, I was back in in a few hours, and the customer support rep was very helpful, and kept me apprised of how things were going.

Great news! I'm glad to hear you're back in!

I am also back in, took them a couple of days as was a complex issue but on the up side the info I sent them every time it locked up can be used to prevent it happening again, this is why everyone should always report issues and send them the info they request about it, it means you are contributing to game improvements for all :)