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i cant confirm my email

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19 сент. 2016, 11:1119.09.16
221151

i cant confirm my email

i try to confirm my email and always i see this massage (You are attempting to send an email to an invalid email address. If you have access to the email address you entered, please contact Plarium Support)


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Alyona KolomiitsevaCommunity Manager
19 сент. 2016, 13:2619.09.16
17.09.15
8269
Did you contact Support?
20 сент. 2016, 12:4820.09.16
221151
 how can i do that ?? ?

20 сент. 2016, 13:0920.09.16
03.08.15
505

greenfoodhellas said:


 how can i do that ?? ?


Hello Archon!

Click me for support
Alyona KolomiitsevaCommunity Manager
21 сент. 2016, 09:5521.09.16
21 сент. 2016, 09:56(отредактировано)
17.09.15
8269
greenfoodhellas said:



i m allready do that and i can t find the answer !! wen i click the botton :confirm your email it sow me this message  

You are attempting to send an email to an invalid email address. If you have access to the email address you entered, please contact Plarium Support.

So have you contacted them? There's a link 2 comments above.
23 сент. 2016, 06:1023.09.16
221151
i make the contackt but i find no awnser! my eanglish it is not so good!!
Alyona KolomiitsevaCommunity Manager
23 сент. 2016, 08:3723.09.16
17.09.15
8269
greenfoodhellas said:

i make the contackt but i find no awnser! my eanglish it is not so good!!
Can you give me your ticket ID? I'll check your ticket for you.
23 сент. 2016, 16:1123.09.16
26 сент. 2016, 12:17(отредактировано)
221151
you mean my email??  
Alyona KolomiitsevaCommunity Manager
26 сент. 2016, 12:1726.09.16
17.09.15
8269
greenfoodhellas said:

you mean my email??  
No, I mean ticket ID which was sent to your email. It looks like #XYZ-123-456789 or something like that.
26 сент. 2016, 17:5926.09.16
13.07.16
11
I reported exactly the same problem so weeks ago - I have friends that I cannot send invitations to as it tells me their email addresses are invalid. I sent screen dumps along with the narrative and details of the email addresses being rejected. I also tried emailing the link to one friend who then got the same message telling him that his email address was invalid when he tried to register. As the friends I tried to invite do not use any of the social websites or Google contacts there is no way they can participate.   
Alyona KolomiitsevaCommunity Manager
27 сент. 2016, 12:1727.09.16
17.09.15
8269
stmartinsdiver said:

I reported exactly the same problem so weeks ago - I have friends that I cannot send invitations to as it tells me their email addresses are invalid. I sent screen dumps along with the narrative and details of the email addresses being rejected. I also tried emailing the link to one friend who then got the same message telling him that his email address was invalid when he tried to register. As the friends I tried to invite do not use any of the social websites or Google contacts there is no way they can participate.   
Have they contacted our Support? 
27 сент. 2016, 19:2227.09.16
13.07.16
11

Yes as I said I've already reported this issue - in July - reference #ZDR-750-38592

28 сент. 2016, 06:3228.09.16
221151
i don t have id in my email
Alyona KolomiitsevaCommunity Manager
28 сент. 2016, 07:1528.09.16
17.09.15
8269
stmartinsdiver said:

Yes as I said I've already reported this issue - in July - reference #ZDR-750-38592

Your issue has been passed to QA team. It will be investigated.
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