I have only been playing for a few weeks but I am upset that information is not more readily accessible. My own example is I found out by accident how to claim Coalition rewards. As a result of this lack of information I did not claim many rewards that I could have used. This has put me at an extreme disadvantage. Now, I find out there is no way to start over and use what I have learned to advance with help instead of on my own. This seems to be a very definite prejudice against beginners that have no knowledge of how to play the game. If there were tutorials or information available to help new players, I could understand this prejudice. I feel it is an unfair practice. Since I have spent money getting bonuses only to find that I did not correctly use them I am closing my account on three different games. If I had known these policies when I started, I would have sought more help earlier. Also, only allowing 3 days to claim rewards is absurd, especially if the player logs in daily. This should send a warning flag to someone and have them send a message to the user asking if they are having a problem or have questions.

The problem is coalition missions and rewards are a recent addition and aren't mentionned anywhere in the rules.

Maybe some update would be useful there, as the only mention of rewards limited availability is on the rewards themselves and on a long time sunk down announcement... ^^