To Jackthereaper. I am sorry to hear that you had a negative experience with our company. I can ensure you that we are open for constructive comments on our work, but only if you leave it in a proper place and in a proper manner. 

Please be aware that due to our Forum rules, 

3. By joining our Community, users agree NOT to:

3.15 Create posts discussing forum moderation decisions, such as banning, closing forum threads, deleting forum posts / threads, etc. This also includes publicly sharing any private messages from Community Administrators or Moderators regarding disciplinary actions taken towards you. The discussion of forum/group moderation actions generally leads to inflaming the community and trolling Community Administrators and Moderators. As such, this type of discussion is strictly prohibited under the forum rules.

If you have questions regarding the actions of Community administrators, please submit a ticket plrm.me/Plarium_Support. Appeals against forum moderation decisions will be considered.

3.16 Debate the Support Team’s decisions or actions or publicly share private communication between yourself and the Support Team. Threads, posts, or comments aimed to announce or appeal the Support Team’s decisions will be removed.

Community administrators respect the right of our players to privacy; therefore, players are not permitted to publicize any type of private correspondence (including support ticket responses and emails). Should you have a comment, a concern, or a question regarding the decision of the Support Team, please leave your feedback in the questionnaire sent to you when you receive a reply. Your feedback is highly appreciated since it helps our Support Team to improve their work.

I would appreciate it if you share your feedback here.