In this very case, joining the support team was probably impossible as well without being able to log in first.
In addtion, it has been impossible to log in to the forum for longer than the game (password rejected as well).
Under these circumstances, I understand asking for a new passwaord would have made things even worse !
The only correct behavior was to stick to your original password, clear the cache for the game and wait longer for the forum...
The fact we had to guess that you had to log in to the game then use a right click + open in a new tab as the only way to reach the forum (once it became available again) didn't help either.
That's the reason why I tried as much as I could to inform people about the way to circumvent these problems.
Actually, I was guilty not having read the announcement thoroughly and not having gotten the correct reflex to clear my cache first : after several unsuccessful attempts, I finally logged in to the moderators chat and was advised to do so by one of my collegues.
That's why I posted you had to clear your cache ASAP, as I could have checked it worked. If anybody would have stayed logged in and could read my message above, he could have spread the word to his friends. I also broadcasted it on the ingame chat, as you could still read it as long as you stayed logged in.
It was the only way I could find to try and catch as many people as possible about this issue and how to solve it.
However, it was actually written in the announcement... I have to admit I should have paid more attention to it, as anybody else should have.
