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can not login and no one helps for 3 days

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Moderators for Sparta: War of Empires
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26 дек. 2017, 14:1126.12.17
235619

can not login and no one helps for 3 days

from 24.12. has homepage broken layout and I can not log in.

I am also often asked to prove that I am nor robot by captcha, which did not happen until now. screen of homepage http://prntscr.com/hs9ip9


I use Chrome, but have no problems with other games.

I have no problems with flash etc.

Contacted support and wrote on forum, but 3 days away and no replies (just 1 nonsense reply on forum).

can not find out game ID if I can not log in...


Hope to get some help.

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26 дек. 2017, 14:1626.12.17
26 дек. 2017, 14:17(отредактировано)
235619
Hello Archon !

Have you tried to connect from another browser ?
26 дек. 2017, 14:2526.12.17
26 дек. 2017, 14:28(отредактировано)
235619

of course...

+ cleared cookies, checked flash completely, updated browser and even tried recommended changes to advanced settings of browser.

I installed nothing on my computer since 24.12. and so change must be on side of game.
26 дек. 2017, 14:2726.12.17
26 дек. 2017, 14:27(отредактировано)
235619

Can you access the game if you click here ?

26 дек. 2017, 14:3026.12.17
235619
If I click where? did you read my message including screenshot? please no fake replies again!

Can you access the game if you click here ?


26 дек. 2017, 14:3226.12.17
26 дек. 2017, 14:32(отредактировано)
235619
I don't know where you took this screenshot sir. Is it when you click on "play" or directly when you arrive on plarium.com ?
26 дек. 2017, 14:3226.12.17
26 дек. 2017, 14:33(отредактировано)
235619

from 24.12. has homepage broken layout and I can not log in.... screen of homepage http://prntscr.com/hs9ip9




please mark this thread as unreplied - you did not help me and someone deleted the other thread I made...

26 дек. 2017, 14:3526.12.17
235619

Know that for the moment nobody else has noticed this problem. I deduce that the problem comes from your home and not from plarium.

I'm just trying to help you solve this problem and I can not guess what you did or did not.

26 дек. 2017, 14:3726.12.17
26 дек. 2017, 14:37(отредактировано)
235619

Maybe you have been banned for some reason, this is my only hypothesis after the updates.

26 дек. 2017, 14:3826.12.17
235619

thank you Skulder - it seems to help.

But 3 days lost... hope to get some compensation...

26 дек. 2017, 14:4126.12.17
235619
Jiricek said:

thank you Skulder - it seems to help.

But 3 days lost... hope to get some compensation...

with pleasure mate 
26 дек. 2017, 15:0426.12.17
235619
Jiricek said:

thank you Skulder - it seems to help.

But 3 days lost... hope to get some compensation...

If you are able to connect with a VPN extension, the issue is somewhere on your network or with a backbone ISP. We cannot give you any compensation for that.
26 дек. 2017, 19:2326.12.17
235619

so you are saying that my internet provider decided to block your game?-)
come on.... I see your website, but content is different - so it is on your side...




Dimitri Molchanov said :


If you are able to connect with a VPN extension, the issue is somewhere on your network or with a backbone ISP. We cannot give you any compensation for that.
come on

27 дек. 2017, 08:5427.12.17
235619
Our website is not hosted on the same server as the game itself, otherwise every time there is a maintenance or issue you would be losing access to the website as well. Moreover, if the issue was on our side you would not be able to access the game even with a VPN extension and all other players or at least a major portion of them would have the same problem. 
27 дек. 2017, 10:4127.12.17
235619

Dimitri Molchanov said:


Our website is not hosted on the same server as the game itself, otherwise every time there is a maintenance or issue you would be losing access to the website as well. Moreover, if the issue was on our side you would not be able to access the game even with a VPN extension and all other players or at least a major portion of them would have the same problem. 

I support Dimitry on this point.

27 дек. 2017, 12:3027.12.17
27 дек. 2017, 12:33(отредактировано)
235619

no problems on my side - all games work, no changes done recently => you must have bugged game recently (stopped working on 24.12.) and now you hide it...



and I believe that you all support yourselves in hiding it...:-)
27 дек. 2017, 12:5027.12.17
27 дек. 2017, 12:53(отредактировано)
235619

Yes, we are all hiding so that only you on thousands of players do not know it. 

The problem seems solved. This subject is considered classified unless someone representing plarium needs information.

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