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system lag is cheating people out of drachma

system lag is cheating people out of drachma

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16 дек. 2017, 15:2216.12.17
24.10.17
5

system lag is cheating people out of drachma

I have attempted to upgrade my buildings, only to have lag cause serious use of drachma i did not intend to use.

when you click on a building inside your city - the delay or lag causes the building window to appear - and hold

you click on the upgrade button, and 10 seconds later - the button moves to the left and a new button "instantly build with drachma" appears where the normal button was - you get to sit and watch as your drachma drains away to fast build a building --- with a super high cost in drachme !!!!!!!!!!!!!!!!!!


I am trying to gather enough drachma to buy important things like upgrade sketches and artificers, only to loose a bundle on upgrading a low level building hurts !!!!


if i try to buy things i intend to buy i get a warning window - telling me this will cost drachma ... not so with this building thing, and the placement is just evil.

combined with system lag that is out of control - we have to be very very careful about what we click -  nasty trick to play on new players.


I want to spend a little on this game, but if my drachma is going to get suckered away from me - i am not sure if i want to continue playing this platform.

New players beware - take silly amounts of time to process your turn and make sure you do not get robbed by palarium


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16 дек. 2017, 15:3216.12.17
21.05.17
55

I understand your frustration. 

I have had this happen to be before the lag got bad.

It happened to me once again today. - I spend on this game, and i feel cheated when i loose hundreds of drachma trying to do a simple upgrade of a building. I do not spend like some do, but this is my hobby and i do not mind spending on my hobbies/obsessions. 

When i am cheated out of my drachma, i also have to start to question why i am spending on this game.

I think i have been victim of this many times in the past.

16 дек. 2017, 15:5016.12.17
04.09.14
9

A deliberate ploy by Plarium. You get used to accepting coalition mission rewards in one place and then lo and behold Plarium have put a new item in that spot and you get winged with a double agreement in place when you don't want it.


16 дек. 2017, 16:0916.12.17
15.10.15
1480

what we have to do is be careful, sometimes our wifi is saturated and the system is slow.

It has ever happened to me and it was always because I wanted to do things too fast, think before acting lol ;)

16 дек. 2017, 22:4316.12.17
09.08.15
204

This is a serious problem for my coalition.


I have had many many members that have vented their anger in our chat.

This is a known problem, i have seen it talked about in other forum posts.  I do not understand why they set the "buttons" up in this fasion, and i do not understand why some of the drachma spending features give a warning, and others like this one (that has an issue that is costing people drachma they did not intend to spend) do not.


Is there a dev that is willing to address this ?


To be honest - i have had over 20 members vent about it, and if 20 complain i will bet another 20 suffer in silence.


17 дек. 2017, 07:2217.12.17
1408

Hello, the only thing I can answer you is to be careful when you want to improve a building. Now that you know it, wait until the two buttons appear.

We learn by our mistakes.

17 дек. 2017, 10:0717.12.17
152

reporting a serious lag on 16-17 of december

Not just me but coa members from another countries and continents
17 дек. 2017, 11:2417.12.17
24.11.15
218
mitko said:

Ashu said:


Check this link, the system lag is gonna be fixed soon.

https://plarium.com/forum/en/sparta-war-of-empires/news-and-announcements/87870_wanted---beta-testers--your-chance-to-earn-2-000-drachmas-/


i have read the link, and NOTHING mentioned about the lag!  

Actually, the game will be shifted on to new servers, which would help to bring in the facebook updates and make the game lag free. The beta test of that server is gonna run in January.
17 дек. 2017, 15:4817.12.17
09.08.15
204

Bill Almorra said:


Hello, the only thing I can answer you is to be careful when you want to improve a building. Now that you know it, wait until the two buttons appear.

We learn by our mistakes.

and the newer players that do not know?

I have no buildings to upgrade so it does not effect me - but i am not able to warn every new player in sparta.

Is this not kind of ... i dont know --- plariums job?
17 дек. 2017, 15:5017.12.17
09.08.15
204

They set this disaster up.  They are the ones that can fix it.


I think the original post is accurate in every way.

Palarium is ripping its players off ... it is a well known problem to them ,,, thousands of players are getting abused by them ... but they just do not care
17 дек. 2017, 20:0417.12.17
6

i am very sick about your amateur supoort.

has anybody registered at plarium that megalaggs have been around for days and the game is unplayable?

Normally you have to give each player 10,000 drachmas as compensation, that would be appropriate.

DeletedAdmin
18 дек. 2017, 08:3718.12.17
18 дек. 2017, 08:37(отредактировано)
2688

Hello, everyone. I have a couple clarifications to make for you:


1) The issue with Instant Upgrade button that does not load properly due to lag has been reported and is currently being fixed. Our developers will try to put the fix out as soon as it is possible. Remember that lag does not necessarily depend on us, so claims that this is some sort of malicious plot are coming into conspiracy theory territory. If you have lost Drachmas in this way, please contact Support and explain the situation;


2) Lag over the weekend was caused by issues with a backbone Internet Provider here, people from certain areas were unable to log into any of our games at all, while some other players experienced increased latency. It should be resolved now. 
20 дек. 2017, 01:4320.12.17
09.08.15
204

Dimitri - thank you for the update.

I am very gratified to see that palarium is fixing the problem.  Up until now - when this issue pops up in forums it is just ignored by palarium staff.


I do not think people were accusing palarium of intentionally making lag - but if there is a bug that costs players drachma every time there is lag - from palarium servers, or players systems / internet providers, palarium profits from it in a large way.


Plararium and its staff have not addressed the issue - and it has been reported to them many many times over a large period of time.


I think they are not conspiracy theorists, but players concerned about issues that hurt other players.


An message to let them know that palarium acknowledges the problem and will fix it is all they needed.  That is what the forums are for - communication.



20 дек. 2017, 14:1720.12.17
29.02.16
2645

Ididicus said:


Dimitri - thank you for the update.

I am very gratified to see that palarium is fixing the problem.  Up until now - when this issue pops up in forums it is just ignored by palarium staff.


I do not think people were accusing palarium of intentionally making lag - but if there is a bug that costs players drachma every time there is lag - from palarium servers, or players systems / internet providers, palarium profits from it in a large way.


Plararium and its staff have not addressed the issue - and it has been reported to them many many times over a large period of time.


I think they are not conspiracy theorists, but players concerned about issues that hurt other players.


An message to let them know that palarium acknowledges the problem and will fix it is all they needed.  That is what the forums are for - communication.



Hello!

Agree, the main purpose of this forum is communication, and we, Community Managers and moderators are something like "communication channel" between players and developers. Every week we're conveying players' opinion and information about game issues to developers.

Unfortunately, we can't affect the fixing speed of game issues, but we do our best to inform our developers about all of them in time.

Btw, we refreshed our servers yesterday. And now there should be no lag issues in the game. And as for the issue with Instant Upgrade button, who knows, maybe the fix will be ready much sooner than you expected ;)

20 дек. 2017, 14:3220.12.17
21.08.14
1025

Shrek said:


i am very sick about your amateur supoort.

has anybody registered at plarium that megalaggs have been around for days and the game is unplayable?

Normally you have to give each player 10,000 drachmas as compensation, that would be appropriate.

i agree with Shrek 100 %,10k drachma's is fair compensation for mental pain and suffering we'v experienced last 3,4 days +i want 20k drachma,you cheated me for wasting drachma,buying legendary key's and receiving identical general items,over and over again.we can not take those drachma's home,we can only spend in this game.

waiting for plarium's Santa Claus with 30k drachma's in his bag for me,i was good boy all year :P


Tonaya 

DeletedAdmin
21 дек. 2017, 08:5521.12.17
2688
Tonaya said:

waiting for plarium's Santa Claus with 30k drachma's in his bag for me,i was good boy all year :P


Tonaya 

I have a sneaking suspicion you might be on the naughty list, Tonaya 
21 дек. 2017, 09:1621.12.17
1408
Dimitri Molchanov said:

Tonaya said:

waiting for plarium's Santa Claus with 30k drachma's in his bag for me,i was good boy all year :P


Tonaya 

I have a sneaking suspicion you might be on the naughty list, Tonaya 
lol
21 дек. 2017, 14:3121.12.17
21.08.14
1025

Dimitri Molchanov said:


Tonaya said:


waiting for plarium's Santa Claus with 30k drachma's in his bag for me,i was good boy all year :P


Tonaya 

I have a sneaking suspicion you might be on the naughty list, Tonaya 

only if Alyona made that list ,where is she?i really miss her


Tonaya 

    
21 дек. 2017, 22:0321.12.17
21.12.15
16

The time lag in this game has caused me to lose drachmas in other ways. Whenever there is just a couple of minutes left till the end of a Persian positions tournament and I am selecting troops to play one last position the game magically slows right down at that point so that there is less than one minute to go and so causes me to have to boost the troops' speed and due to there being less than half a minute left I have had to use a 50% boost because I didn't have enough time left to click several 25% boosts. In my haste to click a 50% boost which is rarer than the 25% boosts I didn't see that I had none left and I was tricked into clicking to spend 700 drachmas to play one position - which, by the way, still didn't get my troops there in time because the game slowed to a halt. So not only was I tricked into spending 700 drachmas for a boost because there was no warning to confirm I wish to spend drachmas, but the boost failed to work due to the game slowing down and more than cancelling out any time gained from the boost.

The positioning of buttons and the lack of a confirmation dialogue box is also definitely a problem in causing unwanted purchases with drachmas. Several of my coalition members have at different times been manoeuvred into upgrading pantheons with a lot of drachmas by the placement and design of buttons being coloured green and causing people to be subconsciously drawn into clicking that button rather than the other one to upgrade with normal resources. Although some members have eventually managed to get their drachmas back after several weeks of negotiation with Plarium support they have all been initially refused and given a lot of stress for weeks not knowing if they would be reimbursed their drachmas which has permanently tainted their enjoyment of the game causing some members to no longer participate as actively or as cheerfully as before in coalition life, which of course has a knock-on effect on other coalition members who may drop out of the game due to less activity in the chat room or a less fun atmosphere. And we don't know about any member who may have quit the game because they lost drachmas who has not discussed the problem in the chat room. All this could be resolved with a simple confirmation button before drachmas can be used.

The time-lag problem and button-positioning problem also happens in other areas e.g. when fighting the challenger. The button to collect the award for defeating the challenger doesn't disappear right away when you click it, making you think that you haven't clicked it properly so you click it again and end up unkowingly clicking a button to regenerate the phylarch's energy instantly with drachmas which you only find out when you see that after the maximum number of 4 blows exchanged which should normally deplete his energy he is ready to fight again with full energy.

All of those problems whether caused by positioning of buttons alone or both button position and time lag could be prevented with a confirmation dialogue before proceeding to use drachmas for anything.