Also - i can not help but notice that the topic that was sticky attached to the top of the forums about appealing bans - has been erased / removed.

Are we expected to have the people that still can not post in the forums personal message the community manager?

Has the community manager logged into the forums in the last month?    Is the community manager now reading personal messages ?

Hello Fortress. The Managers have a lot of work to do. They read all the Forums and FB Pages, for all Plarium's games, they speak with all mods from all of their games, who forward to the Managers all of their games' issues,  they do meetings with the Plarium team to resolve the issues, and if the managers have some free time, they reply to the players on FB pages and games forums. So, there is no time to reply in pm to players as there are thousands of players who want to speak with them in private.                                                                                                      
  Mods don't erase the players' posts if don't break any rule. Insisting on an issue that was already has been answered, breaks the rules too.  If this post was on the FB Sparta pages, I would have deleted all of your posts and  I would ban you. Questioning Managers and Mods action breaks the rules.   Please find some time to read the forum's rules. This case is closed. From now on all of the related messages will be deleted.

Hi Katia,

You seam to have interest in answering and commenting to players requests, good. On this specific topic I still didn't got an answer although there are 6 replies of moderators, but most of the information in the replies are not related to the original request, so i will adjust a little the request and if you can answer it please.

1) In sparta server 1, active players(connected last 30 days), which were not banned because of sales or non proper language, what are the names of the players that adress these conditions? check with plarium itself to get the answer, It is not to question moderators actions or motives, the reason for the ban is not relevant, only the question of the list of players that are baned.

2) As a response to point 1, plarium might say that the names are confidential, but check with them first please. Only if they will say that post here just the counting number of the players, not their names, so at least we will know how many players there are.

Thanks.

Hi Katia,

You seam to have interest in answering and commenting to players requests, good. On this specific topic I still didn't got an answer although there are 6 replies of moderators, but most of the information in the replies are not related to the original request, so i will adjust a little the request and if you can answer it please.

1) In sparta server 1, active players(connected last 30 days), which were not banned because of sales or non proper language, what are the names of the players that adress these conditions? check with plarium itself to get the answer, It is not to question moderators actions or motives, the reason for the ban is not relevant, only the question of the list of players that are baned.

2) As a response to point 1, plarium might say that the names are confidential, but check with them first please. Only if they will say that post here just the counting number of the players, not their names, so at least we will know how many players there are.

Thanks.

Hi Lior

as an ex mod I can tell you the following

most of the bans issued on the forums were due to spammers (as in muscle food, crypto currencies etc)  and those will never be lifted (and to be fair who would want them to be?)

a list of names and dates would not be possible to be posted, the ban database is for ALL forums not just sparta and due to the sheer number of spam bans on it quite frankly means such a list would be too large to post 

the posting of such a list would risk being in direct contravention of GDPR as some use their real names or derivatives of them and therefore would be identifiable 

when I was a moderator I offered to investigate any suspected unfair bans, I got not ONE request to investigate that gave the information I needed to look into them 

also this post is in contravention of forum rule 3.15 which states the following 

"Create posts discussing forum moderation decisions, such as banning, closing forum threads, deleting forum posts/ threads, etc. This also includes publicly sharing any private messages from Community Administrators or Moderators regarding disciplinary actions taken towards you. The discussion of forum/group moderation actions generally leads to inflaming the community and trolling Community Administrators and Moderators. As such, this type of discussion is strictly prohibited under the forum rules. "

(forgive me the last part, it would appear that old habits are hard to shake off lol) 

I appreciate you bringing this post up again Morteee.   

Yes these are the rules, however the only way these people can appeal bans is to message the old community manager - who told us very directly that they did not have time to read personal messages.

The people in question were massive contributors to the forums, and their unfair removal caused many people to boycot these forums.  We need these people back.  When one is open to returning we bring this issue up because we need their ban removed.

How do we stay inside the rules and not discuss previous issued bans - as per the rules - when support tell us to message the community manager that issued the bans wrongly in the first place, and will not read personal messages?

Not to be a pain, but you stepped down as a moderator and erased your posts about appeals for bans.  So what do you suggest here?  We just ignore the players that were banned wrongly because they shared computers with family or co workers/ students? 

We try to deal with moderators that deny this happened and tell us they do not know anything about the issue?

Give up on trying to return the ones that were kicked because they stood up for the people that were force migrated to a server that did not work and were asked to play a war game against others that were still in a working server?

Telling us to not break rules and just leave things be the way they are is not helping us restore the forums or restore faith in a game that has angered the player base with broken promises, out of control bugs, removed tourney rewards and updates that are not fair to the game community. 

Hi Lior

as an ex mod I can tell you the following

most of the bans issued on the forums were due to spammers (as in muscle food, crypto currencies etc)  and those will never be lifted (and to be fair who would want them to be?)

a list of names and dates would not be possible to be posted, the ban database is for ALL forums not just sparta and due to the sheer number of spam bans on it quite frankly means such a list would be too large to post 

the posting of such a list would risk being in direct contravention of GDPR as some use their real names or derivatives of them and therefore would be identifiable 

when I was a moderator I offered to investigate any suspected unfair bans, I got not ONE request to investigate that gave the information I needed to look into them 

also this post is in contravention of forum rule 3.15 which states the following 

"Create posts discussing forum moderation decisions, such as banning, closing forum threads, deleting forum posts/ threads, etc. This also includes publicly sharing any private messages from Community Administrators or Moderators regarding disciplinary actions taken towards you. The discussion of forum/group moderation actions generally leads to inflaming the community and trolling Community Administrators and Moderators. As such, this type of discussion is strictly prohibited under the forum rules. "

(forgive me the last part, it would appear that old habits are hard to shake off lol) 

guys I can confirm the following

Kat IS a very experienced player 

She is also VERY passionate about the game 

when I was a mod I saw her MANY times fight for players rights/points of view etc in the mod chat

She is good people, give her a chance please :)

We need some players like the ones that were banned, that actually help people. to be moderators in the forums

We need the ask a dev topic back so we can get real answers to questions

We need a way to get the active and helpful players back into the forums

We do not need threats or destructive people pretending to do the job of moderators

We need some players like the ones that were banned, that actually help people. to be moderators in the forums

We need the ask a dev topic back so we can get real answers to questions

We need a way to get the active and helpful players back into the forums

We do not need threats or destructive people pretending to do the job of moderators