Hi
I have problem with authentication code.When i try to log in game ask code.All my saved code dont work anymore.Plarium support get few tickets about my problem before 20 days with all my info(my game cord,email,proof of purchase etc..) but without respond from them.I ask them to they turn off temporaly two way
Hello Archon. It seems that your email account doesn't receive the support's email with the 2FA code anymore. Please message the support again under your first ticket, and ask them to turn off the 2F.A. Of course, you have to prove that the Plarium Play account is yours, and I don't think a screenshot of your recent purchases will count, as the Support always needs a receipt of our old purchases, from our bank. The reason is if you are a hacker, you will steal the account to sell it to others. I know that you are telling the truth, but you have to understand that the Support goes always by the book, so you need to provide them with what they asking. If you did provide what they asking, but no news from them, please send me the number of your ticket.
yes ofc
Hi, Archon! 🤗
Due to the workload, our support agents may respond with a slight delay. Please provide your ticket number and Player ID so I can pass this on to the correct channels. Thank you!
problem is solved! big tnx for help
problem is solved! big tnx for help
Happy to know it, Archon! Enjoy your game 🤗
