arxarx007 said:

Is it normal if u dont get any grade V guardian.. even u bought those already 10+? half of those summoned during x2 chance??  Is it any point even to try to buy those again? sounds like a  pure ripoff..  How is yours luck with those?

Hello!

We're sorry to hear about this issue. Could you please contact our Customer Care? They will be glad to help you! Here is the link: https://plariumsupport.zendesk.com/hc/en-us/requests/new

Good luck! 

arxarx007 said:

i did made a  post  under bugs.. i hope that was right place to do it.. was be nice to get at least  one time realistic help and support    to fix the problem..

Hi!

Welcome! We'll be glad to hear about the resolution.

I am also very interested in hearing more about this.  You are not alone as we have many that experience horrible "luck" with the "random" or gambling aspects of the game.

We are unable to figure out what the chances are of finding things from these very expensive items, and some have had an even worse time than you trying to secure grade V guardians.

Please post the results of your efforts with support/bug reports departments.