12 фев. 2019, 15:2812.02.19
4
cannot collect reward
i cant colllect reward....u made reward window big...my last scroll down cant even see collect reward button ^..this is so funny...plarium app....make ur changes and dont make a fool of us...^
cannot collect reward
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12 фев. 2019, 15:3412.02.19
22.01.16
5
Erduskin.IsMyB*tch said:
Same here!i cant colllect reward....u made reward window big...my last scroll down cant even see collect reward button ^..this is so funny...plarium app....make ur changes and dont make a fool of us...^
13 фев. 2019, 10:4613.02.19
1208
go to full screen and then back again, you should then be able to scroll down on the window your game is in and see it
13 фев. 2019, 13:4113.02.19
16
Nope doesn't work! No matter what I do I can't see the collect button.I can't get to the bottom.I resized the screen over and over and it doesn't work.
13 фев. 2019, 13:5013.02.19
1208
cant you scroll down the screen when its not full screen?
13 фев. 2019, 14:1113.02.19
25
Full screen does not help.
There is no way I can find to collect the rewards.
13 фев. 2019, 14:4213.02.19
13 фев. 2019, 14:46(отредактировано)
16
It doesn't work. I already told you.No matter what I do.I scroll down but it only goes so far. All i see is 
13 фев. 2019, 14:5213.02.19
16
This is what shows when I enable full screen... 
13 фев. 2019, 18:2113.02.19
4
martuki....do we look like fools here..?? its not possible to collect it....tried in every way....can u not take it aboard or am i talking to a brick? ^...convery it to plarium....of this lame issue ^...pls
14 фев. 2019, 01:0914.02.19
118
Thank you for bringing this to our attention.
This will be checked out and if an issue find will be fixed.Alina PhoenixAdmin
15 фев. 2019, 15:1515.02.19
5604
Hello!
This issue should be fixed now.
Sorry for the inconveniences.18 фев. 2019, 12:3418.02.19
181
Now I can't collect my rewards in the Treasure Hunt tournament. There is no way to collect it.
If you can do it manually for me its fine by me.. - But I am most likely not the only one, so I don't know, maybe some sort of fix is needed.
Alina PhoenixAdmin
18 фев. 2019, 16:2218.02.19
5604
Coeus said:
Now I can't collect my rewards in the Treasure Hunt tournament. There is no way to collect it.
If you can do it manually for me its fine by me.. - But I am most likely not the only one, so I don't know, maybe some sort of fix is needed.
Hello!
We've reported this issue to devs and they should fix it tomorrow.
Sorry for the inconveniences.
Meanwhile, you can go to the full-screen mode and claim the reward via it.18 фев. 2019, 19:0718.02.19
57
Erduskin.IsMyB*tch said:
i found that to collect you have to shrink your screen size. only then can you collect. I shrank to about 75% and that allows you access to the collect button.i cant colllect reward....u made reward window big...my last scroll down cant even see collect reward button ^..this is so funny...plarium app....make ur changes and dont make a fool of us...^
18 фев. 2019, 19:0818.02.19
57
TeutonicCrusader said:
Nope doesn't work! No matter what I do I can't see the collect button.I can't get to the bottom.I resized the screen over and over and it doesn't work.shrink your screen size. it will open up the collect button then.
18 фев. 2019, 22:2818.02.19
181
So, I play on the plarium app. And fullscreen does not work either, there is no way to do it in plarium app.
And you can't shrink the size in the app... So I tried to log in through the browser, and sure enough, I made it 50% size and I could see the collect button.
I suggest everyone having the same problem, to log in through the browser and shrink it.
Thanks. 
19 фев. 2019, 01:0619.02.19
383
Just chiming in regarding collecting treasure hunts' rewards. I also am unable to collect the rewards. I have tried shrinking & returning to full size as well as chrinking the screen size to no avail. If it is simply a glitch that will go away in awhile I can wait, I am just worried that if I don't get them soon then they will disappear.
XP19 фев. 2019, 07:0519.02.19
15.10.15
1480
friend is not about reducing the size of the screen of the game with the mouse, what we say is to reduce the browser page or reduce the font of windows as it is explained in this thread
amigo no se trata de reducir el tamaño de la pantalla del juego con el raton, lo que decimos es reducir la pagina del navegador o reducir la fuente de windows como se esplica en este hilo
19 фев. 2019, 07:1219.02.19
383
Just putting it out there: While all & any changes inside the game didn't enable me to collect the reward, what I did was go into general settings for my computer & decreased the page zoom to %50. If that is what every1 was advising me to do I misunderstood. Never-the-less, anybody who has this problem in the future should try this too. Thank you all!
XP20 фев. 2019, 09:0920.02.19
1208
yes that was what I was suggesting, sorry for not explaining it more clearly :(
Alina PhoenixAdmin
22 фев. 2019, 10:5122.02.19
5604
XPusher32 said:
Just putting it out there: While all & any changes inside the game didn't enable me to collect the reward, what I did was go into general settings for my computer & decreased the page zoom to %50. If that is what every1 was advising me to do I misunderstood. Never-the-less, anybody who has this problem in the future should try this too. Thank you all!
XP
Thanks for sharing your experience!
I'm sure it will be helpful for many players 
