Archon, I'm sorry that you don't have time to play. I want to assure you that we are always here for you and waiting for you in the game. Nevertheless, our tech team handles such cases because they have the right tools to help you with this issue. Here's the link 🤗 

I don't want to contact support at this point but i need to know the process in deleting the account

Archon, as I mentioned earlier, Archon if you make such a request, our technical team can assist you with the right tools and help you asap 🙂

before the update members were able to delete their account without any help, so why did plarium change that option.

Our technical support team will generally provide the necessary support in such matters. Therefore, we recommend that you contact them for assistance in the following matters. Nevertheless, you can deactivate your account, Archon. To do so, you need the following: 

1. Log in to your account.
2. Click on your Avatar > My Profile.
3. Navigate to Settings > Account Deactivation > Deactivate Account. 

i

I don't know why the information you have given is nothing like what happens when i open my profile, settings       there is no option to deactivate in account

by the way i put in a ticket 3/4 days ago ticket 4990152 and nothing has happened.

so what now

Try following the guide by doing the same in a browser, Archon. I just checked it should work. As for the support team, I'm sure you'll get your answer soon. Thank you for your understanding! 🤗

I cannot believe why it's taking so long to delete an account.  I have received a blank email from plarium with nothing of an expalnation or requirement

it's over a week now and before the updates it was easy to delete an account   so why is so complicated

Archon, I'm sorry that you feel this way. I have provided you with the information to resolve your case. Is there anything else I can do to assist you? What do you mean by a blank email from the support team? Did you not get your answer?

I have not had a resolution to my problem, no one from support has contatced me.

the issue is, I inherited the account without changing details and i don't have access to the actual email account so  how do we get around this issue.

All I want is to delete the account

this is the email I keep on getting   nothing in them no info    so what does this mean

I feel your frustration, Archon 🙇 Our support team describes the steps to be taken concerning your request in a very detailed and informative format. This may be a system glitch. In this case, I recommend creating a ticket using another email service. I'm sure that everything will go well, Archon. 

I have sent many tickets and I cannot believe how difficult it has been

Archon, I'm sorry to see you facing the inconvenience. Our team has a particular procedure to help players in such situations. I hope you have resolved your issue. If there is anything I can help you with, don't hesitate 🙌

nothing has been resolved,   so why is it the acount I want to delete/remove is still active,

so what can i do now to resolve the issue

Archon, as I mentioned earlier, try creating a ticket to the support team using another email service, and I'm sure our agents will help you with your case. 

i have treid everything              so just to confirm   how do i create a ticket 

Hello Archon. First, from player to player, please allow me to advise you, don't delete your  city. You can change your nickname to ----------- and change your ingame avatar. If the city hasn't your name on it, nor your avatar, even if the players will raid your city, they won't know that it is you. Some day you might want to return. Do not burn the bridges. Regarding the ticket, here is my FB profile, https://www.facebook.com/katiousa.maurogennous I can guide any player step by step to submit the ticket right.

Hello Archon. Do you mean that the procedure was difficult, or you didn't get a reply from the Support?

got nothing from support.

the reason I want to delete the account is because I have other accounts I have been stuck with and want to remove as well.  Just don't have the time to work onthose accounts