perfect explanation and exposition of the facts, if you need captures we will tell you.

Step the incidence

perfecta la explicación y exposición de los hechos, si hacen falta capturas ya te diremos.
Paso la incidencia

Hello! Please, try to completely delete your desktop application and download the latest version of it from Plarium.com

how?

if he does, he gets rerouted to forum, .... here

could you please explain how he can contact support about that? and not being rerouted here to forum?

elias, te puedes creer que soporte todavía no le ha contestado? que verguenza, encima que meten una aplicación que no funciona a la fuerza sin avisar y no hacen anda con los problemas que ocasiona

boris, is very irresponsible from plarium to have a bug report system that brings you here, you report the matter and no tech support at all, community manager answers 11 days later sending him to support, and support till this day HAS NOT ANSWERED (and even worse when the problem was while using a beta app that was buggy)

.

hijadelafortuna T.I.A. said:

elias, te puedes creer que soporte todavía no le ha contestado? que verguenza, encima que meten una aplicación que no funciona a la fuerza sin avisar y no hacen anda con los problemas que ocasiona

boris, is very irresponsible from plarium to have a bug report system that brings you here, you report the matter and no tech support at all, community manager answers 11 days later sending him to support, and support till this day HAS NOT ANSWERED (and even worse when the problem was while using a beta app that was buggy)

.

On the 26th I spoke with THE WARLOCK and told me that every day he looks at his mail waiting for support answers, I already despair and sometimes I doubt my words but I tell him that patience will sometimes stand to answer.

el dia 26 hable con THE WARLOCK y me conto que todos los dias mira su correo esperando contestacion de soporte, yo ya desespero y a veces dudo de mis palabras pero le dige que paciencia alguna vez soporte se dignara a contestar.

elías no tiene que ver con imparcialidad  ni con que coa juegas, sino con la persona. tu te lo curras por como tu eres, no tiene que ver estar o no coa, sino en ti. y no me hagas decirte piropos que al foro vengo con la escopeta cargada pa´l boris :p no me cambies el chip (bromaaaaaaaaaaa jejeje)

recuerdo a fastred que se fue quemado, el también intentaba ayudar en lo que podía. por lo que me alegra y me siento orgullosa de ver que los moderadores de habla hispana no están de moderadores solo por cobrar dracmas sino por ayudar (no como otros).

kazan, lo de navegador yo lo he dicho en mi coa, que se dejen de la app que da cantidad de problemas., siempre que alguien de la coa tiene algun problema, es por la app... hay navegadores mejores o peores pero hay opciones. 

el caso es que mi compa tuvo un problema por la app, hace mas de 30 dias y a dia de hoy, ni siquiera un mensaje diciendo, estamos mirando el problema.... total silencio

elias, cuando necesites traducciones de lo que sea, ya sabes donde estoy. no solo por mis jugadores. 

The WarlocK T.I.A. said:

-The platform: Plarium.com  - plarium play beta 

-The server The Glorious Valley

-The feature that causes the issue (plarium play beta app)

-The exact steps you performed before the bug arose; just playing

-Any special conditions that caused the bug to appear (active events, applied bonuses, etc.); just playing

-What should have happened; it should had work instead it stopped working. blocking me of game and not let me enter back again.

-What actually happened. it stopped working and blocked me of game and did not let me enter again. By the time i went though browser was late.I will be willing to pass any screenshots by private of the actions and losts due to the error of the app that you launched

Could someone support me? ... Plarium Play beta has stopped working ... in the middle of a battle ... and it has not let me access the game ... when I entered through the browser ... I had already destroyed everything ... without being able to put it in Acropolis ... can someone support me help? ... plarium play does not work yet ...

Hello!

Could you please let us know if the app reinstallation option worked for you?

Hello, thank you for answering, finally, I appreciate it, it has been almost two months since it happened, and until now the only one who had worried is Elias (moderator), as Fortuna said, I tried it, but still had problems, so Until you gave me a solution to the problem caused by the new application (beta), I have been playing through the browser not by the application, recommended by many people, you will understand, that I am blocked the application (several hours) and thanks to I lost about 2000 Macedonians and 2000 other spies, Elias (your moderator) is aware of everything, if you want to know more.

I do not understand how you have not been able to find any associated request, I promise you to send it, through the means you told me (Boris), I did it on May 17, I have a copy of everything that I send, but in doing so it did not give me no number of complaint.

these are the data and how they told me to put the complaint ... also attach a text sheet explaining everything (I have a copy)

How can we help you?: Stuck Units

Please select the game you are playing: Sparta: war of empire--Plarium.com (ENG portal )

----Glorious valley

Your game ID or coordinates: uid 5731675 / pp28319070 / The Glorious Valley / segment01

Your email address:    

please .. I hope answer ... to see if we could solve it .. thank you

Hijadelafortuna lo siento pero creo que CRI-CRI-CRI.

perdonar por la ironia pero hace ya tiempo que realice la pregunta, ahora a otro CM, y estoy en espera de respuesta.

Forgive me for the irony but I have been asking the question for a long time, now to another CM, and I am waiting for an answer.

they keep asking feedback of the app, but they had not answer (not deal, just answer) any of the problems caused with the app since the first day.

hijadelafortuna T.I.A. said:

elias, do you know why nobody bothers to answer?

muy buenas noticias : parece ser que Agent Roma se puso en contacto con the warlock segun mis noticias.

si, me lo dijo anoche luis que lo hizo ayer, tiene narices 10 semanas y yo creo que si no es por ti, nada de nada....

Agradecer a Elías ya agente Roma ... la solución satisfactoria del problema ... se puso en contacto conmigo ... y llegué a un buen término ... muy agradecido ... también agradecer a Hija de la Fortuna su apoyo y comprension ... gracias a todos 

Thanks to Elías and agent Roma ... the satisfactory solution to the problem ... he got in touch with me ... and I came to a good end ... very grateful ... I also thank Hija de la Fortuna for their support and understanding ... Thank to all 

La verdad .... estoy contento de que los Comuniti Manager solucionen los problemas, comprendiendo a los jugadores.

La verdad ..... estoy contento cuando un jugador queda satisfecho porque su problema se resuelve ( el que se resuelva un problema no tiene que ver conque te den la razon sino que razonen la respuesta que te dan ).

La verdad .... estoy contento de que cuando un problema queda resuelto el jugador de las gracias a los Comuniti Manager en este caso a Agent Roma.

Esto es lo que me hace seguir como moderador del foro, veo que de vez en cuando funciona ( lo siento por todos los comentarios nefastos, yo hay momentos que los tengo, de jugadores que se sienten no escuchados. Y sabeis a los que me refiero ).

Gracias Luis

The truth .... I'm glad that the Comuniti Managers solve the problems, understanding the players.

The truth ..... I am happy when a player is satisfied because his problem is solved (the fact that a problem is solved does not have to do with being given the reason, but that they reason the answer they give you).

The truth .... I am happy that when a problem is solved the player thanks the Comuniti Manager in this case to Agent Roma.

This is what makes me follow as moderator of the forum, I see that from time to time it works (sorry for all the nefarious comments, I have moments, of players who feel not heard. And you know what I mean )

todavía nada Elias, es vergonzoso por parte de plarium este trato a los clientes y usuarios. 

tu eres el unico que viene por aquí y se molesta y preocupa, los otros pillan dracmas y callados como p....

desespera elias...

después de decirnos que iban a arreglar lo de incluir guardianes en ataques de coa, ahora llaman mentirosa a la antigua alina.... diciendo que no... increible.