Hello! 

Please complete all the steps from this instruction. In case the game will still freeze often, please create a .har file and send it to us using this link.

How to make a .har file you can find here.

we all have same problem, its impossible for real players .... we have informed about where the problem comes from, but support still only offers a link that its old news  and proved not to be of any help....  they prefer to ignore the real problem and keep blaming our pc, internet, ourselves etc...

thats th great techinical support that we have.... of course, this post will be ignored or sent to discussion to avoid them looking for the real problem