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Plarium play app no longer works

Plarium play app no longer works

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Moderators for Sparta: War of Empires
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26 фев. 2019, 14:5326.02.19
15.12.15
3326

Plarium play app no longer works

Saw message to install a new play app, version 2.20. 

Uninstalled old version. Deleted old app files.  Downloaded new app, Tried to install. Nothing happens.  Progress bar shows 0% progress.  Tried again 3x. Last time, waited 15min. Small green line, almost 0% progress.  This is a very serious bug.  Had no problems before with old app, version 2.1.


Please check App - SWOE. Something is very wrong, with new app version.  


(And yes. I am a paying customer.)



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27 фев. 2019, 09:5227.02.19
10.03.15
1574
i had to reinstall several times and since the new update , game is more fluid, less laggy in browser, if it is of any help 
27 фев. 2019, 13:4227.02.19
27 фев. 2019, 13:42(отредактировано)
15.12.15
3326

**Update.  Good news!!  New app 2.20  is working today.  No problem.

  Thank you for checking , fixing it.  


Agent HelgaTechnical Support
28 фев. 2019, 14:1828.02.19
1258

KJM said:


**Update.  Good news!!  New app 2.20  is working today.  No problem.

  Thank you for checking , fixing it.  


Hello! Glad to see it works now. 

If you need further assistance, please let me know.

4 март 2019, 06:1004.03.19
14.07.18
9
Well I am glad it works for ya'll cause mine not only deleted after I authorized the latest update download, but now it won't install the app download setup file, and I have uninstalled, cleared history, did a cleaning scan, used almost every browser, and updated my computer, windows program, as well as updating my Chrome browser... I am extremely upset because not only am i a frequent user, but i also am the leader of a Coalition and Brotherhood... I originally chose the app for the functionality, and now I'm being forced to use the browser...
Agent HelgaTechnical Support
5 март 2019, 16:1205.03.19
1258

Blackbuttafly said:


Well I am glad it works for ya'll cause mine not only deleted after I authorized the latest update download, but now it won't install the app download setup file, and I have uninstalled, cleared history, did a cleaning scan, used almost every browser, and updated my computer, windows program, as well as updating my Chrome browser... I am extremely upset because not only am i a frequent user, but i also am the leader of a Coalition and Brotherhood... I originally chose the app for the functionality, and now I'm being forced to use the browser...

Hi!

Have you tried to reinstall the .Net Framework on your PC?

Also, I see that for some other players it helped to just delete the old application - > download a new version from the plarium.com website and install again.
8 март 2019, 02:2508.03.19
14.07.18
9
I did the delete and reinstall method several times and each time I used the plarium.com website only... Can you explain what you mean by "reinstall the .Net Framework on my PC though???
Agent HelgaTechnical Support
14 март 2019, 10:0914.03.19
1258
Blackbuttafly said:

I did the delete and reinstall method several times and each time I used the plarium.com website only... Can you explain what you mean by "reinstall the .Net Framework on my PC though???
Hi! You can find the instruction oh how to do it here.