12 фев. 2019, 17:3712.02.19
28.01.15
1
COALITION CLASH-ROUND IV CAN NOT CLAIM REWARDS
I'm been trying to claim my rewards but claim button does not scroll so there are no chance to claim it!
COALITION CLASH-ROUND IV CAN NOT CLAIM REWARDS
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Moderators for Sparta: War of Empires
Moderators wanted!
12 фев. 2019, 18:2512.02.19
2
Ricky Alejandro said:
I'm been trying to claim my rewards but claim button does not scroll so there are no chance to claim it!I'm in the same boat...full screen doesn't help either..most other screens auto scroll but this screen does not. No claim button or even a hint of one.
12 фев. 2019, 18:3512.02.19
2
yeah the same here...
i play with the app...all browsers same problem...i cant scroll to the damn claim button
12 фев. 2019, 20:1212.02.19
13.03.16
81
Same here.
12 фев. 2019, 20:2912.02.19
10.03.15
1574
players in my coa have the same problem, they have tried everything, and still the problem, it s something general, not related to cache, internet conexions or pc.
12 фев. 2019, 20:4412.02.19
4
Hello good afternoon. The same thing happens to me, i can not charge my prize, i tried with full screen, by web, moving the sidebars and nothing.
12 фев. 2019, 20:4812.02.19
08.09.16
6
12 фев. 2019, 20:5612.02.19
4
solved by web, lowering the zoom to 75% the green button appears.
12 фев. 2019, 21:0612.02.19
1
HI
I'm been trying to claim my rewards but claim button does not scroll so there are no chance to claim it!
13 фев. 2019, 06:0413.02.19
2
NITRUS T.I.A. said:
this is correct...just got my rewards finally...just resize the page and claim button will appear. THANK YOU NITRUS (and kolerik who suggested it in my coa) The fact still remains that this shouldn't have to be done..but that's a discussion for another daysolved by web, lowering the zoom to 75% the green button appears.
13 фев. 2019, 06:4813.02.19
13 фев. 2019, 07:25(отредактировано)
16.02.16
172
Either try solution found by NITRUS T.I.A. to lower page zoom in your browser.
OR if you use plarium game app:
In your system DISPLAY settings change screen resulution to higher, and/or system text size to smaller.
If you have system text set at 150%, try to change it to 125% or 100%.
You may also need to change your screen resolution to higher. If you have resolution 1366 x 768, Try to change it to 1920 x 1080.
On resolution 1920 x 1080 and text size 125% there shouldn't be a problem with rewards claim button visibility.
13 фев. 2019, 08:1513.02.19
12.07.15
4
I reduced my screen by 75% still no joy. Took it down to 67% and finally got the claim button. Plarium you need to fix this, not something that a player should have to investigate to this end. Taken 2 hours to get a result.
13 фев. 2019, 08:4913.02.19
28.01.15
1
Thank you for your comments it helps a lot; I open this topic so Plarium could fix this problems!
Agent HelgaTechnical Support
13 фев. 2019, 09:4713.02.19
1258
Hello!
We have forwarded all the information to the developers for further investigation.
Until the issue is fixed, please try to zoom out the browser window and claim the reward that way.
Thank you for your patience!
13 фев. 2019, 11:5313.02.19
9
Bonjour a tous,
Il m'est impossible de récupérer mes récompenses de tournoi...
Je ne sais pas pourquoi, je peux sélectionner les unités a récupérer mais pas de bouton ok ou récupérer ou autre...
La récompense est bloquée...
Voyez plutôt :
https://gyazo.com/9e429ff7d343a3438495b386a7b09dde
Besoin d'aide des admins ou modos de sparta pour régler mon problème au plus vite merci
13 фев. 2019, 15:4313.02.19
15.07.17
5
thanks folks to give us the solution
14 фев. 2019, 17:5314.02.19
07.07.15
4
I'm been trying to claim my rewards but claim button does not scroll so there are no chance to claim it!
I'm in the same boat...full screen doesn't help either..most other screens auto scroll but this screen does not. No claim button or even a hint of one.
16 фев. 2019, 13:1216.02.19
16.11.16
1
I have not received the 6000 drachmas of the tournament
nor the prizes in the embassy
100 agema
10 + 10 myrmidons
5 Spartan promises
Agent HelgaTechnical Support
17 фев. 2019, 10:3517.02.19
1258
Hello!
I am glad to inform you that the issue has been fixed successfully.
Please check the reward window unless you have claimed the reward already.
I am sorry for the temporary inconvenience.
Agent HelgaTechnical Support
17 фев. 2019, 10:3717.02.19
1258
raffa said:
I have not received the 6000 drachmas of the tournament
nor the prizes in the embassy
100 agema
10 + 10 myrmidons
5 Spartan promises
This topic is dedicated to the reward that could not be claimed.
If you claimed a reward but are 100% sure that you did not receive it, please create a new topic.
