Over a month after raising my initial bug report, I was again asked for further information by the same Agent who had previously asked for (and received!) the information by e-mail.

This whole procedure has required me to raise 4 separate Bug Reports (not counting this one), and only now do I have a (minimally) partial resolution, although, as mentioned, I have been asked again what further issues I refer to. This information is contained within the Bug Reports and e-mail exchange with the Agent involved.

If the intention of this procedure is to beat your customers into submission, then you are doing sterling work. It has not been worth the hours I have had to dedicate to attempting a resolution to this problem, and I would be loathe to bother trying again. I would therefore be on the verge of quitting the game the next time I had issues, because it is clearly not worth the bother of trying to get help through the Bug Report system.

Basically, life is way too short to waste on this. I would also advise others not to bother trying as it is not worth the time and effort required.

So you will end up with unhappy customers who will quickly become ex-customers. You will also have a situation where customers who had previously recommended the game to friends (and had several start playing), may well advise against investing time and money in the game.

I therefore suggest that you need to revisit your Bug-Handling procedures as I for one currently find them inadequate, overly time-consuming and incredibly frustrating.