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Impossible to enlarge the city

Impossible to enlarge the city

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28 май 2018, 08:5828.05.18
6

Impossible to enlarge the city

Dear Plarium, despite of the enough numer of friends, I cannot enlarge my city (3205;-1525). A message occurs signing the number of resources is limited. Please, verify this bug. Thanks in advance
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DeletedTechnical Support
28 май 2018, 09:4628.05.18
4521

Hello, Archon!

Please provide us with the more detailed information about the issue and attach the screenshots illustrating it. Here is an instruction how to report bugs.

28 май 2018, 12:5728.05.18
6

Thanks for the information. The following are the detailed information on the bug.


Platform: Plarium.com

Server: The Glorious Valley

City position: X:3205 Y:-1525

Having reached the amount of friends (10), I wish to enlarge the city. Clicking on the blue flags, I press the button "Amici" (="friends").

http://prntscr.com/jnle6l

The following pop-up appears on the screen:

http://prntscr.com/jnlepf

"Archon, you have not enough resources"

Now I have 13 friends but the result is always the same. I cannot enlarge the city.

DeletedTechnical Support
29 май 2018, 12:0729.05.18
4521
Jaffar said:

Thanks for the information. The following are the detailed information on the bug.


Platform: Plarium.com

Server: The Glorious Valley

City position: X:3205 Y:-1525

Having reached the amount of friends (10), I wish to enlarge the city. Clicking on the blue flags, I press the button "Amici" (="friends").

http://prntscr.com/jnle6l

The following pop-up appears on the screen:

http://prntscr.com/jnlepf

"Archon, you have not enough resources"

Now I have 13 friends but the result is always the same. I cannot enlarge the city.

I have tested this feature and have not experienced any issues. Could you please try to log into the game via Incognito mode and try to expand your City? 
29 май 2018, 14:3629.05.18
6
Nothing has changed. I cannot enlarge the city. I have log into the game via incognito mode, I have cleaned the browser cache. Nothing. There is always the same error pop-up.
29 май 2018, 14:3829.05.18
6
I can just add, among the few cities I'm working on, this is the only city has been updated with the new interface. The other ones are still under the old interface.
DeletedTechnical Support
30 май 2018, 09:0230.05.18
30 май 2018, 09:08(отредактировано)
4521

Jaffar said:


I can just add, among the few cities I'm working on, this is the only city has been updated with the new interface. The other ones are still under the old interface.

Thank you for the details!

Please download our official app and log into the game via the app. Here is a link.

Please inform me if you are able to unlock the slot with the app. 
30 май 2018, 14:3530.05.18
6

Thanks, now it's working.