⚠️ UPD: A technical error occurred today, March 31, leading to the launch of an additional 24-hour March Battle Pass. Upon its completion, a new April Battle Pass will be held tomorrow.

We apologize for the inconvenience and understand that this can cause some frustration. Those who purchased the 24-hour March Battle Pass today can contact our support team via this link and use the refund option

We hope for your understanding and wish you a great game!

Just a question: 

if today I buy the "Premium Battle Pass" (or the "Elite" version!) and also "30 level finishers" tool, can I submit a request to the Support Team, in order to get back a full refund for these expenses incurred during this anomalous "24h. March Battle Pass"?

I bought the war pass yesterday, which due to your mistake lasted only 24 hours. I would like a refund or transfer to the month of April. Thanks 

I too bought the Elite Battle Pass and the 30 Level Finishers when the March pass ended and found I had to do it all over again the next day. I would prefer a refund or add the Elite Pass and 30 levels to my account next month!

Greetings, Commanders. I realize the inconvenience the 24-hour Battle Pass may have caused you. Please, as I advised, contact our support team for a refund. Our agents will review each situation individually. Thank you for your understanding! 

Here's the link to our support team. 

I submitted a support ticket 4 days ago, provided screenshots they requested and haven't received a refund nor any more responses to my messages asking for an update.

Support has to refund many players sir so please give them some time to progress. After Plarium sends the refund it can take 2-3 business days for the money to hit your account. Thanks and enjoy the game.

I've sent a ticket  daily requesting a refund,  Until I get a response and a refund I will not be spending a dime in game. 

Refund will follow within 2-3 business days Commander.