Commander,

I can confirm the bug and conveys this problem.

Hi,

I tried to upgrade a second Engineer to Master Engineer spending 15000 diamonds. The upgrade failed but I lost my 15000 diamonds. Can some correct that error, please.

Thanks in advance!

Rick

Hello Andrew,

Platform is Facebook & coordinates are -450;95 (Badlands) (Rick de Wit). If you need additional information let me know. Thank you in advance for your help!

Kind regards,

In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of  Master now => Master Engineer. 

altroguex884 said:

same issue my side, all 4 engineers were busy, upgraded one to master...later boosted the build of one, had to pay again. not cool guys - refund diamonds please.

Please specify the actual coordinates of your base and the name of the platform (Facebook or plarium.com).

Agent Andrew said:

In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of  Master now => Master Engineer. 

I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.

Thanks in advance.

Kinds regards,

Rick

Hello Andrew,

Please, can you make the refund happen so I can upgrade to a second Master Engineer?

Thank you in advance for your help.

Kind regards,

Rick

Rick said:

Agent Andrew said:

In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of  Master now => Master Engineer. 

I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.

Thanks in advance.

Kinds regards,

Rick

Rick said:

Hello Andrew,

Please, can you make the refund happen so I can upgrade to a second Master Engineer?

Thank you in advance for your help.

Kind regards,

Rick

Rick said:

Agent Andrew said:

In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of  Master now => Master Engineer. 

I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.

Thanks in advance.

Kinds regards,

Rick

Hello, Rick!

I am having the same problem am unable to get second Master Engineer and have paid the 15000 d  please help or refund the 15000d please not cool guys and gals.

Agent Pavel said:

Rick said:

Hello Andrew,

Please, can you make the refund happen so I can upgrade to a second Master Engineer?

Thank you in advance for your help.

Kind regards,

Rick

Rick said:

Agent Andrew said:

In the logs, I can see the upgrade has been made successfully. Your Engineer has the status of  Master now => Master Engineer. 

I'm sorry to inform you I still have only 1 Master Engineer (the free one) instead of 2. Please, refund the 15000 diamonds so I can try and upgrade again.

Thanks in advance.

Kinds regards,

Rick

Hello, Rick!

I have added 15 000 Diamonds to your balance. Please check if everything is okay now. 

Hello Pavel,

Problem solved. Thank you very much!

Kind regards,

shadow7 said:

I am having the same problem am unable to get second Master Engineer and have paid the 15000 d  please help or refund the 15000d please not cool guys and gals.

Hello, Commander! I have contacted you via private messages. Please check it and specify the requested data.