Hallo Plarium said:

For me that's a cheater , he has 4600 baracudas ! Check his account please 

This section is to report bugs as in errors you've found within the game.  Players can and have in the past purchased packs on a daily basis if not the max allowed.  Based on the number of units I see in that report it appears you are looking at a player that purchases a lot of packs, based on the number of Glaives and other strategic units I see in his unit.

Although this presents a challenge to those that player's he challenge.  Strategy can get around even the strongest players.  If you still feel a player is cheating or you see an account violating terms and conditions, please share this with our support team though however because at the forum level we can not look in to accounts.

Hi there! Please report such issues to our Help Center. Our guys will investigate this situation carefully. In this case, unfortunately, I'm unable to check this player.

Hi there! Please report such issues to our Help Center. Our guys will investigate this situation carefully. In this case, unfortunately, I'm unable to check this player.

triplineband2 said:

On top of this  apocalypse (Big Ben) guy finding a glitch in the game to take top alliances down. A player named Flash (Alexander Bright) has created many alliances of alt bases. With each of these alt bases containing 10-30 million of power all with light infantry. They upgraded only light inf tech. And then when ready send hundreads of attacks at there targets. They build these alt bases for free. And many of them have the same name with a 1,2,3,4 etc after. And Plarium has done absolutely nothing about this either. And in most cases don't even respond to our support tickets. So it's obvious that Plarium and  it's developers have not corrected these issues as they believe it will generate more income from sales of there in game packs. 

As a fellow player, I am in the same boat!  I feel the frustration, however there is not something we can do at the forum level.  This has to be handled by the support staff.  They conduct the investigations and have access to accounts and history.  We simply do not have that on the forum level.

Hi there! Thank you for the information, Commanders.

As you know we launched some features which help to limit unfair advantage of those players who create alternative account and then attack others.

Also, we have checked these players and found they got troops via regular gameplay. They did not use any cheats or bugs.

However, we'll consider adding some changes in the in-game balance in the future. You can be sure that we don't ignore your feedback.

I will keep you informed.

Have a good day!

Alina Bright said:

Hi there! 

Guys, could someone send me the coordinates of this player (Alexander Bright) in PM? I will appreciate it. I want to check this case by myself. Thank you!

Follow the news, I will keep you informed. 

That not a conflict of interest?

Hi there! Thank you for the feedback and information. 

I will check it. 

If you have of said otherwise, and admitted to players cheating. Everyone would be entitled to full refunds.....

So would you ever honestly tell us if they were indeed cheating. My opinion is that is the last thing you would do. 

Alina Bright said:

John A Strider said:

Basically you are saying that an account like Flash-xpeh is not cheating or using developer codes and only spends like 60.000 euro's/dollars  (five times the annual income of a normal working person) to buy over 600 million worth of troops (this amount can be seen in the rankings by everybody), not mentioning the vast amounts of diamonds he must spend on upgrading tech and hero bonuses etc plus all the alt accounts he created.

He reaches level 112 while most heavy coiners barely make it over 90 ? Most regular players achieve lvl 70-80.

He can single-handed in less then one hour downgrade a HQ and take all Black Sites from top alliances who have these sites well defended ?

I have been playing this game daily since one month after global release and have seen no one level up at this rate.

So far for strategy and you don't have to be an engineer to see that something doesn't add up here.

Had hoped we would receive better support on this crucial game play matter.

Hi! 

"Basically you are saying that an account like Flash-xpeh is not cheating or using developer codes" — yes. 

I can't share the information about players, but you can be sure there were no cheats. 

What about the fact he is using many multi accounts?

One of them is named just 'xpeh'. 

Cheating no?

You guys banned my account for your Glitch??? Yeah that makes sense. Ask Andrew or Oleg or Denis to get back to me as it's been over a week

Ok Alina, I can support 100% that my account had a glitch and I explained that to entire Plarium community so to lie and say it wasn't is beyond fraud. I have all ss supporting Glitch and how you guys robbed me for your Glitch

You guys banned my account for your Glitch??? Yeah that makes sense. Ask Andrew or Oleg or Denis to get back to me as it's been over a week